Imagine Dance Terms of Service 鈥?AI-Powered Video Services

Version 1.0 路 Effective Date: September 25, 2026 路 Billing Model: V3 鈥?Hybrid (Subscription + Pay-as-you-go Credits)

---

1. Introduction & Acceptance of Terms

Welcome to Imagine Dance ("Imagine Dance" / "we" / "us" / "our"). Imagine Dance is an online service operated as an individual SaaS business under the laws of global jurisdictions via the Cloudflare Workers global edge platform, with primary customer-facing websites at https://imaginedance.io and https://www.imaginedance.io.

These Terms of Service ("Terms") govern your access to and use of our AI-powered video, image, and audio generation platform — including the Seedance 2.0, Seedance 2.0-fast, Seedance 2.5, and future model suites; account, billing, credits-ledger, subscription, admin, and settings dashboards; and all related subdomains, generated content, and downloadable result files (collectively, the "Service").

By creating an account, signing in via Google OAuth or email and password, subscribing to any paid plan, purchasing a credit pack, generating any AI output, or otherwise accessing or using the Service in any manner, you confirm that you:

• (a) are at least 18 years of age or the legal age of majority in your jurisdiction (whichever is higher), and possess the legal capacity to enter into a binding contract;
• (b) have read, understood, and agree to be bound by these Terms in full, as well as the additional rules, policies, and disclaimers referenced and incorporated by reference below;
• (c) have read and agree to our Privacy Policy at https://imaginedance.io/privacy-policy, which governs how we collect, use, disclose, and protect your personal information;
• (d) if you are registering on behalf of a company, organisation, partnership, foundation, agency, or other legal entity, you represent and warrant that you have full legal authority to bind that entity to these Terms, and that the entity is duly organised, validly existing, and in good standing under the laws of its jurisdiction of organisation; and
• (e) you are not a person, entity, or territory subject to comprehensive trade sanctions, export-control restrictions, or designated on any restricted-party list maintained by the United Nations Security Council, U.S. Office of Foreign Assets Control (OFAC), EU Council, UK HMT, or similar competent authority.

鈿狅笍 IMPORTANT 鈥?PLEASE READ THESE TERMS CAREFULLY, INCLUDING SECTIONS 12 (DISCLAIMERS), 13 (LIMITATION OF LIABILITY), AND THE CLASS-ACTION WAIVER AND ARBITRATION OPTION IN SECTION 14.4, BEFORE USING THE SERVICE. THE SERVICE INCLUDES AI-GENERATED CONTENT AND AUTOMATED BILLING MECHANISMS. BY CONTINUING PAST THIS POINT, YOU ACKNOWLEDGE THAT YOU HAVE HAD THE OPPORTUNITY TO READ AND SEEK INDEPENDENT LEGAL ADVICE ON THESE TERMS IF YOU SO WISHED.

If you do not unconditionally agree to all of these Terms, you must immediately cease accessing or using the Service. Your continued use of the Service after the posting of any updated version of these Terms (with advance notice as described in Section 15.2) constitutes your binding acceptance of the revised version.

---

2. Service Description & AI Model Dependency

2.1 What We Provide

Imagine Dance provides an AI-powered software-as-a-service (SaaS) platform that enables users to: generate high-fidelity short-form videos from text prompts (Text-to-Video / "T2V"); generate videos from a first-frame reference image plus optional second/end-frame reference (Image-to-Video / "I2V"); upload and manage up to 9 reference images, 8 reference videos, and 4 reference audio clips per generation (All-in-One Reference mode); configure resolution (480p / 720p / future higher tiers), frame rate (24 fps / configurable), duration (2s–15s per job per credit tier), aspect ratio, AI sound generation, and last-frame return options; manage subscriptions, credits, support tickets, and billing through a user dashboard, and access Seedance model generations through the web interface.

The Service is delivered digitally via the internet on Cloudflare Workers Unbound edge compute, Cloudflare D1 relational database, Cloudflare R2 object storage, and backend AI inference orchestrated through the Kie AI third-party provider.

2.2 Nature of the Service & Immediate Digital Delivery

The Service is a digital, intangible product. It is NOT a physical good, NOT a licence to copy or redistribute any third-party AI model weights, and NOT a hosted "bare metal" or "virtual private server".

Upon confirmed, irrevocable payment being received by our PCI-DSS certified payment processor Waffo Pancake (or Waffo Pancake's Stripe / PayPal sub-processors) on our behalf, access to the purchased product 鈥?whether that is: (a) a grant of non-refundable AI-generation credits to your user account ledger; and / or (b) activation of a paid subscription tier with its associated monthly / annual credit quota and other plan-level benefits 鈥?is granted immediately, and the corresponding digital entitlement is written to your credits ledger and / or your subscription row in our production database in real time.

Because the Service is delivered digitally and immediately upon payment, specific limitations apply to refunds, withdrawals, and chargebacks. These are described in detail in Section 7 (Refund Policy) below and are also summarised at checkout prior to every confirmed payment.

2.3 Third-Party AI Model Dependency

Our Service utilises one or more third-party AI inference model providers and sub-processors to generate outputs, including 鈥?as of the Effective Date 鈥?Kie Labs (Kie AI), the provider of the Seedance 2.0 / Seedance 2.0-fast / Seedance 2.5 family of models via their api.kie.ai endpoint.

You acknowledge and agree that:

• Service performance, job completion speed, latency, availability, feature support, and output quality may be materially affected by the operational status, rate limits, outage windows, maintenance windows, API deprecations, version releases, and incident response of Kie AI and / or any future additional named model provider;
• A generation job accepted by our platform and queued may, in rare cases, be returned as FAILED or CANCELLED by the upstream model provider for reasons outside our reasonable direct control 鈥?e.g. upstream incident, upstream safety-classifier rejection, malformed upstream callback, upstream rate-limit backpressure. In every such confirmed upstream failure, any already-consumed credits from your account ledger are automatically and immediately revoked (refunded back to your credit balance) by our transactional atomic credits workflow 鈥?you do not need to contact support for this automatic revocation, though you may always escalate if you suspect a revocation was missed.
• We will endeavour to communicate significant, expected, multi-hour disruptions (scheduled or unscheduled) through a combination of in-product toast notifications, a pinned status banner on the homepage, and / or an email to your registered contact address 鈥?at our discretion based on incident severity.
• Outputs generated by third-party AI models may, in some cases, be influenced by the inherent stochastic nature of diffusion / flow-matching sampling, the upstream provider's global safety alignment layer, or model-version updates pushed by Kie AI. We do not guarantee pixel-identical replicability of outputs across generations, even with identical prompts, identical reference assets, identical parameters, and identical seeds.

---

3. Account Registration, Eligibility, and Security

3.1 Account Creation and Sign-In Methods

To use any authenticated or paid feature of the Service, you must create a user account.

Important (as of Effective Date): The Service currently supports two account sign-in methods through Better Auth: (a) Google OAuth 2.0 / OpenID Connect ("Sign in with Google"); and (b) direct email-and-password sign-up / sign-in. Other authentication methods (including magic links, one-time codes by SMS / email, Apple ID, GitHub, Facebook, and other social providers) remain disabled unless we announce support for them in the product UI.

When you click "Sign in with Google", you will be redirected to Google's consent screen, where you will be presented with: (a) the list of scopes requested (the minimum OIDC scopes openid, profile, email); (b) the Google Account(s) available on your browser; and (c) the option to allow or deny the connection. If you deny consent on Google's side, no account is created and no data is written to our databases.

If you use Google sign-in, your account profile row is populated with information returned by Google's OIDC userinfo endpoint after explicit consent, including your display name, verified Google email address, and a stable Google sub (subject identifier) used for account deduplication across re-logins. If you sign up with email and password, your profile row is populated from the information you directly submit to us.

3.2 Account Security

You are solely and exclusively responsible for:

• Maintaining the confidentiality, integrity, and security of your Google account credentials and/or your Imagine Dance email-password credentials, your registered email inbox, your device-level screen locks, your Google 2-Step Verification settings (if applicable), any Google Passkey you use, and all session cookies or local-storage session state issued by the Service after a successful login;
• All activities, credit consumption events, and billable transactions that occur under your account, whether or not you specifically authorised a given action;
• Ensuring that you log out of your account on any shared, public, borrowed, or workplace device when finished; and
• Promptly notifying us of any actual, threatened, or reasonably suspected unauthorised use of your account, stolen credentials, session hijacking, or other security incident by sending an email to security@imaginedance.io with the subject line SECURITY INCIDENT — [your email] — [date].

We will never, in any official communication, ask you for your Google account password, your Imagine Dance account password, Google 2FA recovery codes, Google Passkey PIN, or full credential plaintext. If you receive any such request, it is almost certainly phishing — do NOT reply, forward the full message (with headers) to security@imaginedance.io, and report it through your email provider's phishing-reporting tools.

3.3 One Account Per User

You may create and maintain one (1) user account per individual human user. Creating duplicate, sock-puppet, throwaway, alt, or team-sharing accounts (intentionally to circumvent rate limits, per-user credit quotas, per-user benefit tiers, ban enforcement, or sanctions screening) is a material breach of these Terms.

We reserve the right 鈥?at our sole and exclusive discretion, following internal review of any prima facie evidence of multi-account circumvention 鈥?to: (a) flag and merge duplicate accounts; (b) revoke circumvention-granted credits without refund; (c) restrict billing features on the offending account set; and / or (d) permanently terminate / suspend all implicated accounts pursuant to Section 13.2, with no refunds, credits, or compensation of any kind for any unused paid time or unused paid credit balance remaining at termination.

3.4 Business / Enterprise / Team Accounts

If you register, sign in, subscribe, or purchase credits on behalf of a company, limited liability company, partnership, sole-proprietorship business name, school, university, non-profit organisation, government agency, or other legal entity ("Organisation"):

• You represent and warrant that you have actual, written (or electronically evidenced) authority to bind that Organisation to these Terms, including the billing, refund, liability, and indemnification provisions;
• The Organisation will be deemed the customer of record for all subscriptions, orders, credit packs, and usage;
• You agree to remain personally and jointly liable with the Organisation for all obligations incurred under these Terms if the Organisation fails to perform;
• You will not 鈥?under any circumstances 鈥?share a single user account with multiple employees, contractors, volunteers, students, or agents. Each individual human end user requires a separate, named, individually authenticated account created through our normal sign-in flow. For volume team or enterprise pricing, departmental billing, SSO (if later supported), SLA, custom quota, or DPA add-ons, please contact sales@imaginedance.io.

3.5 Account & Service Ineligibility

The Service is not offered and may not be used by: (a) any person under 18 years of age or the legal age of majority (whichever is higher); (b) any person, entity, ship, aircraft, or property designated on any OFAC / EU / UK / UN sanctions list, including but not limited to the SDN List, EU Consolidated List, UK OFSI Asset Freeze List, and UNSC Consolidated List; (c) any person resident ordinarily in, or any entity organised under the laws of, a comprehensively-sanctioned jurisdiction; (d) any account or person previously permanently banned or terminated by us for a material breach of a prior version of these Terms; or (e) any person or entity acting as a direct competitor of Imagine Dance or a competing AI-video-generation service, for the purposes of: (i) scraping, benchmarking, harvesting, copying, extracting, or reverse-engineering the Service, its pricing pages, or any model outputs; or (ii) training, fine-tuning, distilling, aligning, evaluating, or otherwise developing any artificial intelligence or machine learning model, dataset, evaluation benchmark, or service that competes 鈥?directly or indirectly 鈥?with the Imagine Dance Service or any Seedance model family product or feature.

---

4. Billing Model Overview 鈥?V3 Hybrid (Subscription + Credits)

As of the Effective Date of these Terms (September 25, 2026), Imagine Dance operates on a V3 鈥?Hybrid billing model, meaning two parallel, non-mutually-exclusive revenue lines are available simultaneously on every user account:

• (A) V3a — Paid Subscription Plans (Monthly or Annual): Recurring, auto-renewing subscription tiers that include a bundled, fixed amount of included AI-generation credits per billing period, plus any plan-level tiered benefits (higher maximum resolution, premium / priority model routing, future early model access, higher per-minute generation rate limits, priority support, bundled additional reference-videos-per-job capacity, or other tiered features). Subscription plans are billed and processed through Waffo Pancake.
• (B) V3b 鈥?Pay-as-you-go (PAYG) / Top-up Credit Packs: Non-recurring, single-purchase credit packages that you can buy at any time from the Billing dashboard in any offered denomination, and that are consumed on-demand per AI generation, alongside (and after exhaustion of) any bundled subscription-period credits. Credit packs are processed through Waffo Pancake and have their own validity and expiration rules.

Together, (A) and (B) constitute the Hybrid billing model. Specific rules for each follow in Sections 5 (Subscriptions 鈥?V3a), 6 (Credits & Top-up Packs 鈥?V3b), and 7 (Refund Policy 鈥?applies across V3a and V3b).

Plan and credit-pack features, pricing tiers, denominations, included quotas, bundle quantities, resolution caps, supported models, regional availability, and currency options are subject to change from time to time at our sole discretion, effective at the start of the NEXT billing period for active Subscriptions and immediately for new Credit Pack purchases. Price or quota INCREASES for already-active Subscriptions will always be announced with no less than 30 calendar days' prior written notice to the registered billing contact before taking effect, so that you have a clear opportunity to downgrade, change plan, or cancel before the increased amount is charged.

4.1 Credits are NOT Currency; They are a Limited Revocable Licence to Use

Important legal classification: Credits granted to your account 鈥?whether granted by subscription bundle, credit-pack purchase, referral programme, manual admin grant, promotional code, coupon, bug bounty reward, incident-compensation top-up, or any other mechanism 鈥?are NOT cryptocurrency, NOT e-money, NOT stored value, NOT a security or commodity, NOT a transferable financial instrument, and are NEVER redeemable or exchangeable for fiat currency, cryptocurrency, gift card balance, or cash of any kind from Imagine Dance or Waffo Pancake.

Credits are a purely internal, non-transferable, revocable licence metric 鈥?a licence that entitles you, strictly during the credit's validity window and subject always to these Terms, to trigger a specific, limited quantum of Service compute usage on the Seedance model generations. Credits have no cash value, no cash-equivalent value, no "real-world" monetary exchange value, and are not refundable except in the narrow, explicit, written circumstances listed in Section 7 below. Credits cannot be sold, bartered, gifted, assigned, transferred, bequeathed, pledged, or leased to any other user, account, Organisation, or third party. We do NOT operate an internal credit marketplace, external trading venue, peer-to-peer credit transfer UI, or OTC credit desk 鈥?any attempt to do so through our APIs, bots, automation tools, or side channels, is a material breach of these Terms.

4.2 Consumption Ordering (FIFO + Subscription-First)

When multiple credit buckets co-exist on the same account, the following fixed, deterministic priority order is used for automatic consumption on every AI generation job:

1. Step 1 鈥?Included bundled credits from the current, active Subscription Period, if any, expire FIRST (earliest-expiry-first within the same subscription tier). They are always drawn down before any paid Top-up credits, because they have the shortest, hardest validity window (tied strictly to the current billing period 鈥?non-rollover).
2. Step 2 鈥?Paid Top-up Credit Pack credits, consumed in strict FIFO (First In, First Out) order by purchase-grant timestamp, i.e. the oldest-purchased, still-valid paid credit pack is drawn down first.
3. Step 3 鈥?Any promotional, manually granted, referral, bug-bounty, or incident-compensation credits 鈥?always consumed last, after all paid entitlement buckets are fully exhausted.

This priority order is hard-coded into the credits engine's SQL transaction; it is not configurable and cannot be overridden per user. The intent is to protect your paid long-shelf-life assets by always consuming the shortest-lived entitlement first. You can always view your current ledger breakdown 鈥?per bucket, per expiry date, per origin (subscription bundle / paid top-up / promotional / manual) 鈥?in real time at https://imaginedance.io/settings/credits.

---

5. V3a 鈥?Subscription Plans (Recurring Billing)

5.1 Subscription Tiers

Current Subscription tiers are listed on the Pricing page at https://imaginedance.io/pricing, and are also displayed inside the Settings 鈫?Billing 鈫?Subscriptions dashboard UI during plan selection. Subscription tiers may include:

• A Starter / Basic tier (low monthly price, moderate bundled credits, standard routing, 480p/720p);
• A Pro tier (higher monthly / annual price, higher bundled credits, priority routing, up to 720p / 1080p if later supported, higher generation rate limits, priority support);
• A Business / Enterprise tier (if and when later offered — custom pricing, custom quota, SLA, DPA add-on, priority incident response, custom model routing).

All descriptions of tier features are indicative and non-binding on output quality; they describe routing priority, compute allocation, and included quota 鈥?not output accuracy, output aesthetics, or subjective "production readiness".

5.2 Recurring Billing & Auto-Renewal Authorization (THE KEY AUTHORISATION YOU GIVE US BY SUBSCRIBING)

THIS IS ONE OF THE MOST IMPORTANT CLAUSES IN THE ENTIRE TERMS. PLEASE READ IT CAREFULLY.

By clicking the checkout CTA ("Subscribe" / "Subscribe Annually" / "Upgrade" / any equivalent labelled purchase button), providing your payment card, PayPal, or other payment method through the Waffo Pancake PCI checkout, and successfully completing subscription purchase:

YOU EXPRESSLY, UNCONDITIONALLY, IRREVOCABLY, AND KNOWINGLY AUTHORISE IMAGINE DANCE (acting through our PCI billing processor WAFFO PANCAKE on our behalf) TO CHARGE YOUR DESIGNATED PAYMENT METHOD AUTOMATICALLY, ON A RECURRING BASIS, AT THE START OF EVERY SUBSEQUENT BILLING PERIOD (MONTHLY OR ANNUALLY, ACCORDING TO THE CADENCE YOU SELECTED AT CHECKOUT), FOR THE THEN-APPLICABLE RECURRING SUBSCRIPTION FEE FOR YOUR SELECTED TIER, PLUS ANY APPLICABLE VAT / GST / SALES TAX, UNTIL SUCH TIME AS YOU AFFIRMATIVELY CANCEL YOUR SUBSCRIPTION IN ACCORDANCE WITH SECTION 5.6 (HOW TO CANCEL).

This is a continuous payment authority and it stays in effect until it is explicitly cancelled by YOU through our in-product cancellation flow, regardless of whether the Service is actively used in a given billing period, regardless of whether you open reminder emails, and regardless of whether your payment card is later reissued, replaced, expired, or updated 鈥?Waffo Pancake may, through Visa / Mastercard / Amex Account Updater services (or equivalent PayPal / wallet network equivalents), automatically retrieve updated card numbers, expiry dates, and wallet tokens from your issuing bank to prevent an unintended gap in service.

YOU ACKNOWLEDGE THAT WAFFO PANCAKE IS THE MERCHANT OF RECORD AND THE BILLING DESCRIPTOR ON YOUR CARD STATEMENT WILL BE WAFFO PANCAKE (or a customised Imagine Dance / Waffo descriptor if later configured). THE #1 CAUSE OF CUSTOMER-FILED CREDIT-CARD CHARGEBACKS IS "I DIDN'T RECOGNISE THE CHARGE ON MY STATEMENT" OR "I FORGOT IT WAS AUTO-RENEWING." TO HELP PREVENT THIS:

• SAVE A BOOKMARK TO https://imaginedance.io/settings/billing AND CHECK IT REGULARLY;
• ENABLE BILLING-EMAIL PUSH NOTIFICATIONS IN YOUR INBOX RULES FOR support@imaginedance.io AND NO-REPLY@WAFFO.AI;
• SET A CALENDAR REMINDER FOR YOURSELF APPROXIMATELY 5 DAYS BEFORE YOUR NEXT AUTO-RENEWAL DATE IF YOU DO NOT WISH TO RENEW;
• AND, WE WILL ALSO SEND YOU A COURTESY RENEWAL-REMINDER EMAIL FOR ANNUAL SUBSCRIBERS 鈥?APPROXIMATELY 7 CALENDAR DAYS BEFORE THE SCHEDULED RENEWAL.

5.3 Billing Cycles & Proration Rules

• Monthly Subscription: Billing cycle = calendar-month-aligned or day-of-month-aligned from the original subscription-start timestamp (whichever Waffo Pancake selects; consistently applied across all renewals). If you upgrade or downgrade mid-cycle, any prorated credit or charge is calculated using a daily fraction of the remaining cycle, applied to the next bill at the billing processor's discretion, and a new included-credit bundle is granted (possibly prorated for the remainder of the period).
• Annual Subscription: Billing cycle = 12 calendar months from original subscription date. Annual subscribers always receive the 7-day advance renewal reminder per 5.2 above.
• Proration on Upgrade: When you upgrade from a lower tier to a higher tier mid-cycle, you will be immediately charged the prorated difference between the unused time value of your current tier and the full price of the new tier for the remainder of the current billing period. The old tier's included credit bundle is cancelled (and any already consumed portion is treated as credited against the new bundle per our internal proration logic 鈥?no double-charging). A fresh, full quota of the new-higher-tier included credits is granted IMMEDIATELY for the remainder of the billing period.
• Proration on Downgrade: When you downgrade from a higher tier to a lower tier mid-cycle, the downgrade does NOT take effect immediately 鈥?it is scheduled for the END of the current billing period. The current, higher-tier plan and its full included credit quota remain active for the rest of the paid period you already paid for; the downgrade is applied on the next renewal date, when the lower tier's price is charged. No partial or pro-rated refunds are issued for the remainder of the current billing period on downgrade. Downgrades do NOT roll over, transfer, refund, or cash out any unused included subscription credits.

5.4 Taxes & Billing Descriptor

All prices displayed on the Pricing page, in-product, and at the Waffo Pancake checkout are EXCLUSIVE of applicable sales tax, value-added tax (VAT), goods-and-services tax (GST), use tax, stamp duty, transaction privilege tax, electronic services tax (DST), withholding tax, or any other governmental levy, impost, duty, or assessment of any nature ("Taxes"), UNLESS a given checkout screen explicitly says "incl. VAT" or equivalent.

Where required by applicable law, Waffo Pancake 鈥?as merchant of record 鈥?will calculate, collect, report, and remit the correct rate of Taxes on our behalf, based on your billing country / region / ZIP code and / or your validated VAT / GSTIN / tax ID at checkout.

If you are a VAT / GST registered business or other tax-exempt entity entitled to a zero-rate or reverse-charge treatment under applicable law, please enter your valid VAT ID / GSTIN / tax-exempt certificate number and supporting information at the point of checkout in the Waffo Pancake UI (or, for later correction, email billing@imaginedance.io with a copy of your certificate before the charge is processed 鈥?we will do our best to correct but cannot guarantee retroactive correction for already-closed invoices older than 90 days).

5.5 Grace Period, Dunning, and Failed Renewals

If a scheduled recurring auto-renewal charge DECLINES on the first attempt (for ANY reason: insufficient funds, expired card, blocked card, bank fraud hold, PayPal wallet balance insufficient, 3DS / SCA challenge not completed, etc.), the following dunning policy applies:

• Day 0 (charge-declined date): Your payment method is still in "renewal pending". The subscription enters a GRACE period of exactly 3 consecutive calendar days, during which your current tier's included credits, plan benefits, and service access remain FULLY active and uninterrupted 鈥?to give you a reasonable window to update your payment method without service disruption. An initial decline email is sent from Waffo Pancake to your billing contact.
• Day 1 & Day 2: Two additional automated retries of the same charge are attempted by Waffo Pancake against the same payment method on file; two additional decline-reminder emails are sent, each containing a direct Waffo Pancake "update your payment method" secure link.
• END of Day 3 (72 hours): IF the charge is still UNPAID AND NO VALID UPDATED PAYMENT METHOD HAS BEEN PROVIDED, the subscription is automatically CANCELLED and CHURNED. All plan-specific tier benefits (priority routing, higher quotas, etc.) immediately revert to the default (non-subscribed) state; any remaining, already-granted included credits from the PREVIOUS (already-paid) billing period remain valid until the END of that previous period's original natural expiry; no NEW included-credit bundle is granted for the new period. No further automatic retries are attempted after cancellation.
• YOU MAY at any time even after cancellation re-subscribe and restart a fresh subscription from a current date.

We do NOT charge late fees, penalty interest, dunning fees, or reactivation fees for failed renewals or grace-period recovery. Your only liability is the then-due subscription price itself, plus applicable Taxes.

5.6 How to Cancel a Subscription

We are legally required to provide a simple, in-product, non-email-only cancellation mechanism. We do so, and you have three equivalent methods to cancel an active subscription at any time (24/7/365), with no questions asked, no retention hold, no exit survey, no call-centre requirement, and no cancellation fee whatsoever:

• Method 1 鈥?In-App UI (RECOMMENDED, INSTANT): Navigate to https://imaginedance.io/settings/billing while signed in 鈫?Section "Your Active Subscriptions" 鈫?Click the red / outlined "Cancel Subscription" button inline next to your active plan 鈫?Confirm the Yes / No confirmation dialog 鈫?Cancellation is scheduled IMMEDIATELY and acknowledged with a green success toast + a cancellation confirmation email sent from Waffo Pancake to your billing contact within 10 minutes.
• Method 2 鈥?Billing Email (within 1 business day): Send a cancellation request email FROM YOUR REGISTERED BILLING EMAIL ADDRESS to cancel@imaginedance.io, with subject line CANCEL SUBSCRIPTION 鈥?[your full billing email] 鈥?[subscription ID, if known]. We process and confirm manual cancellations received via this inbox within 1 BUSINESS DAY (Mon鈥揊ri, UTC+8 09鈥?8), and reply to you with a confirmation number.
• Method 3 鈥?Waffo Pancake Self-Serve Portal (INSTANT): Click the "Manage Subscription" or "View Invoice 鈫?Billing Portal" direct link contained in ANY of your Waffo Pancake subscription-confirmation, renewal-reminder, decline, or receipt emails. You will be taken to a secure, authenticated Waffo Pancake merchant-of-record self-serve page where you can cancel in 1 click, independently of our platform's UI.

Effect of Cancellation

• Cancellation takes effect IMMEDIATELY on confirmation by our system 鈥?meaning: no further auto-renewal charge will ever be attempted for that subscription ID.
• Your subscription remains ACTIVE and fully paid, with all current tier's benefits and the FULL already-paid included credit bundle, until the LAST DAY of the CURRENT (already-paid) billing period. In other words 鈥?you paid for the period, you keep using the period you paid for, no matter when you cancel. Cancellation never retrospectively revokes access already paid for.
• Unused included subscription credits NEVER roll over, never convert, never refund, never transfer to a later subscription, and are always forfeited at the natural end of the billing period in which they were granted, regardless of whether you cancelled mid-period. This is why our priority consumption order in Section 4.2 always draws bundled subscription credits FIRST.
• Your account data (profile, settings, purchased top-up credit packs, ticket history, past AI-generated outputs) is unaffected by subscription cancellation; those items follow their own retention rules (Sections 7.2.6 for top-up credits, Privacy Policy Section 7 for data retention, etc.).
• Within 10 minutes of cancellation, we send: (i) a cancellation-confirmation email; and (ii) a final, zero-balance closing statement from Waffo Pancake summarising the last paid period.

5.7 Subscription Plan Switching Summary

| Action | Takes Effect Immediately? | Included Credits Treatment | |---|---|---| | Upgrade (lower 鈫?higher tier) | 鉁?YES (new tier benefits + new prorated quota granted immediately, balance due charged now) | Old bundle cancelled, new (higher) prorated bundle granted for remainder of period | | Downgrade (higher 鈫?lower tier) | 鉂?NO (scheduled END of current billing period) | Current, higher tier bundle kept active and used until natural period end; new lower-tier bundle granted only on next renewal | | Cancellation (any tier 鈫?cancelled) | 鉂?NO auto-renewal (scheduled END of period) | Already-paid current bundle kept active until period end; no new bundle granted | | Re-subscribe after cancellation | 鉁?YES on fresh subscription start date | Fresh new-period bundle granted at purchase time |

---

6. V3b 鈥?Pay-as-you-go (PAYG) Credit Packs (Top-ups)

6.1 How to Purchase a Credit Pack

While signed in, navigate to https://imaginedance.io/settings/credits 鈫?Section "Top up credits" 鈫?Select one of the available credit-pack denominations (e.g. 500, 1,000, 2,500, 5,000, 10,000, 25,000, 50,000 credits 鈥?exact denominations, bulk-discount tiers, and per-credit effective pricing displayed dynamically in the UI) 鈫?Click "Buy pack" 鈫?Redirected to the Waffo Pancake PCI checkout 鈫?Complete payment with your saved payment method on file, or a new card, PayPal, or wallet method 鈫?Payment confirmed 鈫?Credits are written to your ledger IMMEDIATELY in a single atomic SQL transaction, with a green in-app success toast + receipt email.

6.2 Single Purchase Authorization

Each credit-pack purchase is a one-time, non-recurring, single transaction 鈥?unlike Subscriptions in Section 5, there is NO automatic renewal, NO recurring billing, NO dunning cycle, and NO continuous payment authority created or kept for future top-up purchases on the basis of a credit-pack purchase alone.

You authorise Waffo Pancake (and any applicable Stripe / PayPal / wallet sub-processor) to charge your selected payment method ONCE, for the exact displayed amount plus Taxes, at checkout, for the single credit-pack denomination you have selected. After that ONE charge completes successfully, no further charges are made under that purchase order.

6.3 Auto Top-up (Optional Feature 鈥?if and when enabled in the future)

IF at a later date we offer an optional "Auto Top-up" feature toggle in your Billing dashboard, the following rules will apply to users who explicitly opt in by clicking that toggle:

• You may set a minimum credit-balance threshold (e.g. 200 credits remaining) AND a default auto-replenishment pack denomination (e.g. 2,500 credits).
• IF, after a valid AI generation consumes credits, your post-consumption balance DROPS BELOW your configured threshold, our credits engine will automatically trigger a single one-time purchase of your default pack denomination through Waffo Pancake (exactly as if you had clicked "Buy pack" manually) 鈥?charged to your saved primary payment method on file.
• You may disable Auto Top-up at any time with a single toggle in Settings 鈫?Billing 鈫?Credits, with zero notice period and zero cancellation fee. Disabling Auto Top-up takes effect immediately; no further automatic purchases are scheduled.
• Auto Top-up is NEVER enabled by default; it requires an explicit opt-in click from the account owner. Auto Top-up will never be activated retroactively on accounts that existed before the feature launch.
• All standard V3b Credit Pack rules in Sections 6 (validity, consumption, FIFO, refund, transfer restrictions) apply EQUALLY to auto-topup-purchased credits as to manually purchased packs.

As of the Effective Date (September 25, 2026), Auto Top-up is NOT active and NOT configurable. This Section 6.3 is included forward-looking only; no charges under it will occur until the feature is publicly launched and visible in your dashboard with an explicit toggle.

6.4 Credit Validity (Expiration)

Every credit-pack purchase carries its own explicit validity window, which is:

• For paid, manually purchased Credit Packs (default rule): Exactly 12 calendar months (365 days) from the UTC date the pack was successfully purchased and granted to your ledger.
• For promotional / coupon / referral / bug-bounty / incident-compensation manually granted credits (non-paid): Shorter validity (typically 1, 3, or 6 calendar months from grant date) 鈥?always clearly displayed at time of grant and visible in your ledger.
• For Subscription-included bundled credits (V3a): Always tied EXACTLY to the billing period they were granted for (1 month for Monthly, 12 months for Annual) 鈥?they EXPIRE NATURALLY AT THE END OF THAT SAME BILLING PERIOD, and never roll over into the next period, even if you renew.

Approximately 15 days, 7 days, and 1 day before any credit pack is scheduled to expire, if that pack still has an unused positive balance greater than zero, we will send you a credit-expiry reminder email at your registered contact address, plus a one-time in-app toast notification the next time you sign in.

EXPIRED CREDITS ARE PERMANENTLY REMOVED FROM YOUR LEDGER ON THE EXACT EXPIRY TIMESTAMP, WITH NO REFUND, NO ROLLOVER, NO GRACE PERIOD, AND NO RESTORATION, EXCEPT IN THE CASE OF A DOCUMENTED PLATFORM BUG CAUSING INCORRECT PREMATURE EXPIRY (WHICH WE WILL INVESTIGATE AND MANUALLY CORRECT IF CONFIRMED).

6.5 Account Closure / Termination Effect on Purchased Credits

If your account is voluntarily closed by you via a confirmed erasure request per the Privacy Policy, or involuntarily terminated by us for a material breach of these Terms per Section 13.2:

• Voluntary closure: Any still-valid, unexpired, fully-paid, never-consumed V3b credit-pack balance on the account at the moment of closure will, at YOUR option (stated explicitly in your erasure-request email), either: (a) be refunded in CASH pro-rata (net of any already-consumed portion, calculated per 7.2.3 formula) back to the original payment method on record; OR (b) be forfeited and deleted.
• Involuntary termination for material breach: Any and all remaining credit balances 鈥?V3a subscription included, V3b paid, V3b promotional, every bucket 鈥?are FORFEITED IMMEDIATELY without refund, credit, rollover, or compensation of any kind, as a consequence of the breach. For the avoidance of doubt, this forfeiture applies regardless of how recently the credits were purchased, because termination for breach is a remedy for the breach itself and is independent of refund entitlement for non-breach cases. Voluntary closure refunds described above do NOT apply to terminated-for-breach accounts.

---

7. V3 Hybrid Refund Policy (Applies to BOTH V3a Subscription & V3b Credit Packs)

7.1 General Legal Principle 鈥?Intangible Digital Goods Delivered Immediately

Due to the immediate, irreversible, digital delivery nature of the Service described in 2.2, and because credits are a consumable, non-revocable-once-used licence metric (once a generation job has been accepted and dispatched to Kie AI, the underlying compute was consumed regardless of whether you are ultimately satisfied with the subjective aesthetic quality of the output), ALL subscription fees and credit-pack purchase fees are, as a STARTING LEGAL POSITION, GENERALLY NON-REFUNDABLE, NON-CANCELLABLE, AND NON-RETURNABLE, except ONLY in the specific narrow, written, non-exclusive circumstances listed in Sections 7.2 and 7.3 below.

This Refund Policy is the EXCLUSIVE refund framework between you and Imagine Dance. It supplements, and does not replace or restrict, any non-waivable statutory withdrawal, cooling-off, or refund rights you may have under applicable consumer-protection legislation in your jurisdiction of residence (e.g. EU/EEA Consumer Rights Directive 2011/83/EU 14-day withdrawal right for distance contracts 鈥?explicitly preserved per 7.2.4; UK Consumer Contracts Regulations 2013; Australian ACL consumer guarantees; Brazilian CDC; etc.). If there is an unavoidable, head-on conflict between a mandatory provision of applicable local consumer law and a provision of this Section 7, the MANDATORY LOCAL LAW PREVAILS SOLELY TO THE EXTENT OF THE CONFLICT and only for consumers resident in that jurisdiction.

7.2 Eligible Refund Cases

The following EXPLICIT cases qualify for a refund, credit, or (at our option) equivalent-value top-up replacement, on written application to refunds@imaginedance.io with supporting evidence:

7.2.1 Case A 鈥?New Subscriber 7-Day "Cooling-off" Satisfaction Guarantee (V3a only, once per user per lifetime)

A FIRST-TIME, NEW monthly or annual paid subscriber (meaning: the user account has NEVER, in its entire history, been subscribed to any paid tier, or received any refund under this clause before) may request a FULL REFUND of the initial subscription price paid, in the first 7 consecutive calendar days after the very first subscription charge, PROVIDED that:

• Total cumulative credit consumption from ANY bucket on the account during those first 7 days is LESS THAN OR EQUAL TO 10% of the first subscription-period's total bundled credit quota (to prevent arbitrage abuse);
• The refund request is submitted in writing from the registered billing email to refunds@imaginedance.io with subject line CASE A REFUND — NEW SUBSCRIBER 7D — [email] — [order ID] and includes: a clear statement "I am requesting a refund under Case A of the ToS", the first subscription order ID, and the reason for the request (1-2 sentences — we do not require a detailed justification).

Case A may be used ONLY ONCE PER UNIQUE GOOGLE EMAIL ACCOUNT, PER UNIQUE PAYMENT METHOD, AND PER UNIQUE BILLING NAME AND ADDRESS, ACROSS THE ENTIRE LIFETIME OF THE SERVICE. Abuse, duplication, gaming, or circumvention of this once-per-user limitation via multi-accounting will result in denial and 鈥?at our discretion 鈥?account termination per 3.3 with forfeiture of all balances.

7.2.2 Case B 鈥?Confirmed Duplicate Billing Error (V3a + V3b)

A FULL REFUND, 100% of the duplicated amount, for any confirmed billing error directly caused by a bug in our credits engine, a duplicate webhook replay in Waffo Pancake, a race condition leading to two identical charges against one order ID, a misconfigured subscription cadence, or any other verifiable, reproducible error in the automated billing stack 鈥?where you were charged more than once for a single product that was only delivered once.

Case B refunds are processed within 5鈥?0 business days of confirmation and 鈥?where applicable 鈥?also include reversal of any incorrectly duplicate-granted credit balance from your ledger.

7.2.3 Case C 鈥?Never-Used, Fully Unconsumed, Unexpired Credit Pack (V3b only)

You may, within the first 14 calendar days of purchase of a given V3b credit pack, request a pro-rata CASH refund of the unused, never-consumed portion of that EXACT pack, calculated as:

Refund Amount = (Original Purchase Price of that pack, excl. Taxes) 脳 (Number of Still-Valid + Never-Consumed Credits from that Pack / Total Credits Originally Granted in that Pack)

Conditions for Case C:

• The refund request is submitted WITHIN 14 DAYS OF THE ORIGINAL PACK PURCHASE DATE. After 14 days, unconsumed paid packs are no longer refundable in cash (they remain valid until their natural 12-month expiry and continue consumable normally).
• Zero credits from the pack in question have been consumed for ANY AI generation, per our internal FIFO-consumption ledger logs. Any pack from which even 1 credit has been drawn is deemed "partially used" and is not eligible for Case C (the 14-day window was provided to test satisfaction).
• You have not previously received a refund for ANY other pack under Case C in the last 180 calendar days (to prevent repeated buy-refund arbitrage).
• The refund is returned exclusively to the ORIGINAL PAYMENT METHOD used for the pack purchase; no alternative payee, no bank transfer to a different account, no crypto, no cash mailed by cheque.

7.2.4 Case D 鈥?Non-Waivable Statutory Consumer Withdrawal / Cooling-Off Rights

If you are a consumer resident in the European Economic Area (EEA), United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, or any other jurisdiction that by mandatory non-derogable law grants you a statutory withdrawal or cooling-off period for distance / off-premises contracts (typically 14 calendar days), and you have NOT: (i) expressly requested that we begin performance of the digital service immediately and acknowledged that by doing so you may lose your withdrawal right (note: by completing payment and clicking "Generate" even once you are likely to be deemed to have made such an express request under applicable case law); THEN your statutory withdrawal right, if any, is preserved exactly as written in that law, regardless of anything in 7.1鈥?.2.3, and we will honour any valid, properly-sent withdrawal notice in full compliance with our local obligations. For explicit exercise of EU/UK statutory withdrawal, please email refunds@imaginedance.io with subject line STATUTORY WITHDRAWAL NOTICE 鈥?[country] 鈥?[email] 鈥?[order IDs] within the applicable statutory window, and we will reply with a formal acknowledgment and 鈥?if applicable 鈥?a refund calculation in accordance with the applicable Directive / Regulations.

7.2.5 Case E 鈥?Verified, Extended Platform Service Outage (鈮?2 Consecutive Hours)

If, due to a platform-wide incident within our direct and exclusive control (not including upstream Kie AI incidents, Cloudflare global incidents, Google OAuth global incidents, internet backbone congestion, DDoS under active mitigation that still allows 90%+ traffic through, or user-side ISP / device / network problems), paid-tier users are completely unable to access or use ANY paid feature of the Service for an unbroken window of 72 CONSECUTIVE HOURS OR LONGER (as independently measured by our third-party uptime-synthetic monitoring and internal SLIs):

• Eligible paid users will receive, at our option: (a) a pro-rated CREDIT REFUND back to their balance for the downtime fraction of their paid period (Subscription included credit equivalent); AND / OR (b) an equivalent-value extension of their subscription period by (downtime seconds 梅 billing period seconds 脳 one full period length); AND / OR (c) a comparable promotional top-up credit pack grant of equivalent value.
• This is a cap and exclusive remedy for downtime 鈥?any indirect, consequential, reputational, business-loss, or speculative damages from downtime are excluded per the general liability cap in Section 13.

7.2.6 Case F 鈥?Confirmed, Non-Aborted Payment without Corresponding Credit Grant (Very Rare)

If 鈥?after 24 hours have passed from a confirmed, successfully-captured, not-pending, not-authorized-only payment settlement timestamp from Waffo Pancake for a Subscription or Credit Pack 鈥?the corresponding credit balance or subscription row is STILL NOT reflected in your account ledger, despite the receipt email being delivered and despite you hard-refreshing the Billing page multiple times: this is a confirmed fulfilment bug. Report it to billing@imaginedance.io with the full Waffo Pancake order ID, amount, and timestamp, and we will: (a) grant the missing credit bundle immediately within 1 business day; OR (b) if you prefer, offer a full refund in lieu of fulfilment 鈥?your choice.

7.3 NON-Refundable Items (What Is Never Refunded Under ANY Circumstance Except Mandatory Law)

• Any Subscription fee for a billing period that is already more than 30 calendar days past (annual subscriptions charged more than 30 days ago, and no Case A / Case B / Case D applies).
• Any portion of a V3a included bundled credit subscription quota that has already been consumed by AI generation jobs, regardless of your subjective satisfaction or dissatisfaction with the output quality of those jobs.
• Any V3b top-up credit pack from which at least 1 credit has been consumed, and for which the 14-day Case C window has expired (exception: Case B duplicate billing or Case F non-fulfilment).
• Any and all credit balances on accounts that have been terminated or suspended for a material breach of these Terms or the Acceptable Use Policy 鈥?forfeited immediately, no exceptions, as a breach remedy.
• Taxes already remitted to tax authorities (where legally we are unable to recover them from the authority after the reporting period closes 鈥?however, where recoverable, we will always pro-rata refund the tax component alongside any principal refund).
• Any payment-processor fees, chargeback fees, retrieval-request fees, currency-conversion fees, international-transaction fees, foreign-exchange spreads, interchange fees, card-network assessment fees, or any other third-party pass-through fees that appear on your card or bank statement and are levied by your card issuer, bank, PayPal, or wallet provider 鈥?those are set by your own payment provider, not by us, and we have no control or refund ability over them.
• Any costs, losses, or damages arising from user error: accidentally buying a wrong pack, accidentally selecting the wrong subscription tier, clicking "Subscribe" twice rapidly without waiting for the first button to finish, sharing login credentials with a third party who made unauthorised purchases, or failing to cancel a subscription prior to renewal despite the 7-day reminder and grace-period dunning emails being delivered to your inbox. (We may, as a pure gesture of goodwill and NOT as a legal obligation, grant a ONE-TIME exception to ONE of these user-error cases per unique account per 12-month period 鈥?purely at our discretion, with no precedent or promise for the future.)

7.4 How to Request a Refund

All refund requests MUST be submitted IN WRITING via email to refunds@imaginedance.io FROM THE REGISTERED BILLING EMAIL ADDRESS associated with the account that made the payment (requests from any other email are rejected for security / identity fraud prevention unless accompanied by a verified court order, formal regulator request, or signed and notarised power of attorney naming the requester).

Required information in every request (missing any of these may delay or reject processing):

• Subject line format: REFUND REQUEST 鈥?CASE [A/B/C/D/E/F] 鈥?[YOUR FULL REGISTERED BILLING EMAIL] 鈥?ORDER ID: [ORDER ID OR SUBSCRIPTION ID OR PACK PURCHASE ID]
• Body:
  1. Full registered billing email;
  2. Exact order / subscription / pack purchase IDs from the Waffo Pancake receipt (never approximate 鈥?copy-paste);
  3. Date, amount, and currency of the charge(s) in question;
  4. Which Case letter of 7.2 you are applying under, and a concise, factual statement of the supporting facts (attach receipts, screenshots, ledger exports, invoice PDFs, outage timestamps, whatever evidence you have);
  5. An explicit statement: "I certify that the information I am providing in this refund request is true, complete, and accurate to the best of my knowledge, and I am not simultaneously filing a dispute, chargeback, or retrieval request with my card issuer or bank for the same transaction (I understand that doing so may cause automatic forfeiture of my Case eligibility per 7.6)."

Our Commitment:

• Acknowledgment of receipt email within 2 business days (Mon鈥揊ri, 09:00鈥?8:00 UTC+8);
• Full, documented investigation response (approved / partially approved / denied with written reasoning) within 10 business days;
• If approved, actual monetary refund is initiated through Waffo Pancake to the original payment method within an additional 5鈥?0 business days (funds then take 3鈥?5 business days to appear in your account depending on your card issuer / bank 鈥?that part is outside our control).

7.5 Chargeback Discipline & Dispute Cooperation

WE STRONGLY PREFER THAT YOU CONTACT refunds@imaginedance.io FIRST 鈥?BEFORE 鈥?FILING A DISPUTE OR CHARGEBACK WITH YOUR BANK OR CARD ISSUER. Direct email is always the fastest path to a resolution for both sides. Chargebacks and disputes are expensive, slow, and harmful for everyone: they increase our payment processing fees, they often lock your account temporarily during investigation, and they almost always take 45鈥?0 days to reach a conclusion vs. the 10-business-day maximum of 7.4.

If, despite this preference, you do file a card chargeback or PayPal / wallet dispute: we will respond timely, thoroughly, and in good faith through the card-network / wallet-provider dispute portal, with all admissible evidence we have: proof of login, proof of service access logs, proof of credit consumption ledger entries, signed Terms acceptance evidence, Waffo Pancake checkout clickstream evidence showing the auto-renewal authorisation language you were presented, any emailed renewal reminders and their delivery confirmations, your most recent ledger export, and any AUP enforcement actions if applicable. We do NOT routinely contest every chargeback automatically 鈥?if our internal investigation finds that a valid Case A鈥揊 refund should have been granted and was previously denied in error, we will voluntarily accept the dispute and refund you the correct amount.

7.6 Chargeback / Friendly-Fraud Forfeiture Rule

NOTWITHSTANDING ANYTHING ELSE IN THESE TERMS, IF YOU: (a) FILE A CHARGEBACK OR RETRIEVAL REQUEST OR WPP DISPUTE AGAINST A TRANSACTION; AND THEN (b) THAT DISPUTE IS SUBSEQUENTLY RESOLVED IN OUR FAVOUR ("WON BY MERCHANT") BY THE CARD NETWORK OR WALLET PROVIDER, ON THE BASIS THAT THE CHARGE WAS LEGITIMATE AND AUTHORISED, THEN 鈥?TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW 鈥?ANY AND ALL PENDING REFUND CASES YOU HAVE OPEN UNDER 7.2 FOR THAT SAME TRANSACTION ARE AUTOMATICALLY FORFEITED, AND WE MAY, AT OUR SOLE DISCRETION, IN ADDITION: (i) PLACE A PERMANENT BILLING RESTRICTION ON YOUR ACCOUNT THAT PREVENTS FUTURE PURCHASES; AND / OR (ii) IF THE EVIDENCE SHOWS INTENTIONAL FRIENDLY FRAUD (KNOWINGLY FALSE CLAIM OF NON-AUTHORISATION OR NON-RECEIPT DESPITE EVIDENCE TO THE CONTRARY), SUSPEND OR TERMINATE YOUR ACCOUNT PURSUANT TO 13.2 WITH FORFEITURE OF ALL REMAINING UNUSED CREDIT BALANCES.

This rule does not apply to legitimate disputes won by you (the customer) on the merits.

---

8. Billing Disputes (Internal, before network dispute)

If you believe 鈥?at any time, for any reason 鈥?that there is an error, discrepancy, overcharge, duplicate charge, unexpected line item, incorrect currency conversion, wrong tax treatment, or any other suspected mistake in any charge, invoice, credit ledger entry, subscription renewal, or order confirmation issued to you by Imagine Dance or Waffo Pancake:

PLEASE CONTACT US FIRST, IN WRITING, AT billing@imaginedance.io WITH THE SUBJECT LINE BILLING DISPUTE 鈥?[YOUR EMAIL] 鈥?[ORDER ID], BEFORE disputing directly with your bank, card issuer, PayPal, wallet, chargeback processor, regulator, or public review platform.

We commit to:

• Acknowledging billing disputes within 2 BUSINESS DAYS;
• Assigning a named billing investigator;
• Providing you a written, fully-itemised explanation or correction of the charge, plus supporting ledger / settlement / tax evidence where applicable, within 5 BUSINESS DAYS;
• Processing any confirmed billing error (refund / credit adjustment / invoice correction / reissue) within 5 business days after confirmation.

This is a fast, free, non-adversarial path, and 98% of billing discrepancies can be resolved directly within this window without ever needing a formal chargeback.

---

9. AI Outputs, Intellectual Property, Input Licence, and Model-Use Restrictions

9.1 Ownership of AI-Generated Outputs (the Output Licence Grant to YOU)

Subject ALWAYS to your full compliance with these Terms, the Acceptable Use Policy in Section 10, any applicable third-party AI provider terms, and the retention of your paid or validly-granted credit balance to cover the consumption cost of the job:

You, the END USER who submitted the specific Input and paid (or used pre-paid credits) for the job, are the OWNER of the AI-generated content produced by the Service in direct response to your Inputs ("Outputs"), to the maximum extent that ownership rights can vest in an AI-generated work under the copyright law, patent law, database law, trademark law, sui generis AI-Act disclosure regime, and any other intellectual-property legislation of your applicable jurisdiction.

In plain English: the video file, audio file, image file, last-frame image file, and any other downloadable asset file that the Service returns to your dashboard, credited against your account 鈥?as a raw file 鈥?belongs to YOU, not to us. You may use, download, store, edit, publish, share, post, embed, broadcast, stream, synchronise, commercially exploit, monetise, sublicense (if otherwise permissible), sell, modify, create derivative works of, combine with other assets, or deal in those Outputs for ANY LAWFUL PURPOSE, freely and without any royalty, attribution requirement, or additional licence fee from Imagine Dance, EXCEPT AND ONLY TO THE EXTENT THAT:

• Your specific use of a given Output violates Section 10 (Prohibited Uses / Acceptable Use Policy);
• A specific Output infringes, or a court of competent jurisdiction holds that it infringes, a valid third-party intellectual property right (copyright, trademark, right of publicity, patent, database right, etc.) triggered by unlawful Inputs or unlawful combination of reference assets you supplied 鈥?for which you remain solely liable under Section 13.3 (Indemnification);
• A specific Output is a non-original literal copy (pixel-identical or byte-identical) of pre-existing copyrighted third-party material already online or in training data 鈥?cases of rare memorisation; we handle these under the takedown / repeat-infringer policy in 9.5 and the indemnity in 13.3;
• You are using the Outputs in ways that are separately regulated by law (medical devices, aviation, securities disclosures, legal advice, election advertising, children's content ratings, etc.) and you fail to obtain the required licences, registrations, or clearances.

9.2 The Input Licence YOU Grant TO US (to Run the Service)

TO ENABLE US TO ACTUALLY DELIVER THE SERVICE YOU REQUESTED (upload, storage, AI inference, queueing, result retrieval, thumbnail rendering, preview in the dashboard, short-term caching, etc.), by submitting any content to the Service through upload, paste, import, API POST, or any other method 鈥?including without limitation: text prompts, negative prompts, style prompts, reference images, reference videos, reference audio, first-frame and end-frame uploads, seed values, parameter presets, custom LoRA payloads (if later supported), feedback and ratings you leave on Outputs, ticket attachments, and any other user-generated or user-provided material (collectively, "Inputs"):

You grant Imagine Dance a LIMITED, NON-EXCLUSIVE, NON-TRANSFERABLE (except to our named sub-processors as strictly necessary to perform the service, and bound by written subcontractor DPAs), REVOCABLE-EXCEPT-FOR-ALREADY-PERFORMED-PROCESSING, WORLD-WIDE, ROYALTY-FREE LICENCE, for the SOLE AND EXCLUSIVE PURPOSE OF: (a) providing the Service to YOU, the submitting user; and (b) performing our obligations, exercising our rights, and defending our claims under these Terms, the Privacy Policy, and applicable law.

This is a narrow, purpose-limited licence. It SPECIFICALLY DOES NOT INCLUDE ANY LICENCE RIGHT FOR US TO:

• Train, fine-tune, distil, evaluate, benchmark, align, curate, prompt-engineer, or otherwise develop (directly or indirectly) any machine learning model, foundation model, diffusion model, large language model, LORA adapter, embedding model, discriminator, or reward / ranker model, whether ours or a third party's 鈥?using your Inputs, your Outputs, or any combination thereof. In short: YOUR INPUTS AND OUTPUTS ARE NOT USED FOR MODEL TRAINING.
• Sell, license, rent, publish, publicly perform, publicly display, broadcast, stream, distribute, or share your Inputs or Outputs with any third party, EXCEPT: (i) to Kie AI strictly for the duration of the single AI job that YOU triggered (after which Kie does not retain them per their contractual commitments); (ii) to Cloudflare for encrypted storage and delivery strictly under your authenticated user prefix (accessible only by your account, never surfaced publicly unless YOU publish the R2 signed URL); (iii) as legally compelled by a court order, valid regulatory request, or binding subpoena (per Section 5 of the Privacy Policy); or (iv) with your EXPLICIT PRIOR WRITTEN CONSENT (email from your registered address suffices).
• Use your prompts, reference assets, or generation results for internal marketing, internal sales collateral, case studies, press releases, testimonials, public benchmarking datasets, or public feature demos 鈥?AGAIN: NOT WITHOUT YOUR EXPLICIT PRIOR WRITTEN CONSENT. If in the future we would like to feature an example of your work in a public marketing capacity, a member of our team will contact you separately with a full written proposal and a separate signed release form (which may include compensation or credit grants at our discretion). We will NEVER surprise-post a customer's generated content, private prompts, or brand assets publicly 鈥?no exceptions.

9.3 Revocation of Input Licence

You may revoke this Input Licence PROSPECTIVELY at any time by: (a) deleting a specific Output or asset from your dashboard using the 脳 delete button; (b) requesting bulk erasure of specific asset folders or R2 prefixes from support@imaginedance.io; or (c) requesting full account erasure per the "Right to Erasure" clause of the Privacy Policy. Revocation takes effect from the time we confirm deletion of the asset from production systems, active caches, and sub-processor caches. Revocation does NOT undo or invalidate any processing that was already lawfully performed under the licence BEFORE the effective date of revocation (e.g., an AI job that already ran, credits already consumed, a file already downloaded to your device, a cached thumbnail already served to your browser 10 minutes before deletion).

9.4 Accuracy & Responsibility for AI Outputs

AI-generated content 鈥?including ALL Outputs produced by the Service 鈥?may, in some cases, contain errors, inconsistencies, hallucinated facts, biased outputs, incorrect maps, wrong equations, incorrect medical claims, fabricated citations, fictitious legal references, wrong names, wrong likenesses of individuals, wrong logos or trademarks, misleading nutritional information, wrong financial calculations, and / or aesthetic artefacts, warped geometry, corrupted fingers or limbs, temporal incoherence in longer clips, audio sync drift, low-quality sound generation, or other defects.

YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE for independently reviewing, red-teaming, fact-checking, quality-vetting, safety-vetting, IP-clearing, and verifying every single Output BEFORE you rely on it, publish it, share it, embed it, broadcast it, sell it, ship it to a client, incorporate it into medical / legal / financial / safety-critical workflows, or otherwise use it for any purpose that could cause risk to persons or property, regulatory liability, reputational harm, or IP disputes. Imagine Dance does NOT give any warranty as to the correctness, originality, non-infringing nature, or fitness for any specific purpose of any Output.

See also the specific AI Disclaimer in Section 12.2, which is an integral part of this Section 9.

9.5 Copyright & IP Infringement (DMCA-style Takedown + Repeat Infringer)

We respect the intellectual property and publicity rights of others. If you are a copyright owner, trademark owner, right-of-publicity holder, or their authorised agent, and you believe in GOOD FAITH that any Input, Output, account name, profile content, or other user-generated material accessible through the Service infringes a valid IP / publicity right held by you, you may notify us by sending a written notice to dmca@imaginedance.io with the following information (a "Notice"):

1. An electronic or physical signature of the person authorised to act on behalf of the owner of the exclusive right that is allegedly infringed.
2. Identification of the copyrighted work / mark / likeness claimed to have been infringed, or 鈥?if multiple works are covered by a single Notice 鈥?a representative list of such works.
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material (at minimum: the full, exact, direct https://imaginedance.io URL(s) of the specific Output, prompt page, or profile in question; the unique alphanumeric job ID if known; the account email or display name; and screenshots).
4. Your contact information, including address, telephone number, and email address.
5. A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorised by the copyright / IP owner, its agent, or the law.
6. A statement, made under penalty of perjury under applicable law, that the information in the Notice is accurate and that you are the IP / publicity-right owner or authorised to act on the owner's behalf.

Upon receipt of a valid, complete, non-frivolous Notice:

• We will acknowledge within 2 business days;
• We will conduct a fair investigation;
• If, based on the evidence, there is a reasonable prima facie case of infringement, we will expeditiously remove or disable access to the allegedly infringing material;
• We will notify the account owner who uploaded the material of the removal, provide a copy of the Notice, and 鈥?where applicable 鈥?offer a counter-notification process;
• We maintain a Repeat Infringer Policy 鈥?accounts that receive three (3) or more separate, valid, uncontested, not-counter-notified-successfully infringement Notices within any rolling 24-month period will be permanently terminated, with forfeiture of all unused credit balances per 13.2 and no further access permitted to the Service.

Counter-Notification: If you are the user whose material was removed and you believe that the material was removed or disabled as a result of mistake or misidentification, you may send a counter-notification to dmca@imaginedance.io containing all of the statutorily-required elements. If a valid counter-notification is received and the original complaining party does not file an action seeking a court order within the applicable window, we may restore the removed material.

WARNING: Submitting a materially false Notice or Counter-Notification, knowingly under oath, may expose you to liability for perjury, damages, and / or sanctions under the DMCA (U.S.) and equivalent legislation in other jurisdictions.

---

10. Acceptable Use Policy (AUP) + AI-Specific Prohibited Conduct

Section 10.1 lists PERMITTED USES (broad). Section 10.2 lists GENERAL PROHIBITED USES (always forbidden). Section 10.3 lists AI-SPECIFIC PROHIBITIONS that apply specifically because this is an AI-powered video / image / audio generation service 鈥?these are non-negotiable and failure to comply is a material breach that triggers immediate suspension / forfeiture under 13.2.

10.1 Permitted Uses

You may use the Service, strictly subject to these Terms, ONLY for lawful purposes in accordance with all applicable local, state, national, and international laws, treaties, and regulations, including but not limited to: copyright, trademark, defamation, privacy, publicity, import-export, sanctions, consumer, AI-regulation, and content-moderation laws in every jurisdiction in which you operate, publish, or distribute.

Examples of explicitly permitted, in-good-stand uses include: concept art and storyboards for indie film / animation / game studios; marketing and advertising video creative for brands; creative experimentation and portfolio work by individual artists, designers, and creators; educational and classroom demonstration (non-cheating use); product mockups and prototyping; internal corporate moodboards and pitch-deck visual aids; music videos and creative filmmaking assets; social media and content-creator short-form video; personal avatars and artistic self-portraits; internal R&D evaluation of AI video capabilities within a non-competing organisation; and any other lawful purpose that does not fall into Section 10.2 or 10.3 below.

10.2 General Prohibited Uses (Non-AI-Specific 鈥?all user conduct)

You agree NOT to use the Service to do (or attempt, aid, abet, solicit, conspire, or incite any third party or automated agent to do) any of the following:

• (a) Illegal, Defamatory, Harassing, or Fraudulent Content: Generate, upload, publish, distribute, transmit, host, link to, or facilitate content that is unlawful, tortious, defamatory, libelous, slanderous, harassing, doxxing, abusive, threatening, violent, hateful, discriminatory, racist, xenophobic, misogynistic, homophobic, transphobic, ableist, religiously bigoted, or fraudulent;
• (b) Deepfakes & Non-Consensual Synthetic Content 鈥?Person Impersonation: Generate, distribute, publish, share, or facilitate deepfake content 鈥?including AI-synthesised video, audio, still images, voice clones, or animated imagery 鈥?that intentionally impersonates any REAL identifiable living individual (public figure or private citizen) without that individual's EXPLICIT, UNCOERCED, WRITTEN, INFORMED CONSENT (signed release); OR that depicts any REAL identifiable individual (living or recently deceased) engaging in: sexualised acts or nudity, criminal violence, terrorist acts, self-harm, bestiality, criminal conduct, substance abuse, or any other context that would reasonably be expected to cause severe emotional distress, reputational damage, or harm to the individual;
• (c) CSAM & Minor Safety 鈥?Sexualised Content Involving Children: This is a ZERO-TOLERANCE category. Under NO circumstances may the Service be used to generate, upload, distribute, share, curate, tag, solicit, or request ANY content that: sexualises minors (any person under the age of 18, or the local age of majority if higher); depicts minors in nudity, suggestive poses, sexually explicit or sexually suggestive contexts; promotes child sexual exploitation, child sex trafficking, child grooming, "MAP"-aligned content, paedophilic or hebephilic content, or any violation of the UN Optional Protocol on the Sale of Children, Child Prostitution and Child Pornography; or links to external sites hosting any such content. ANY detection of CSAM-adjacent conduct results in immediate permanent account termination, forfeiture of all balances, preservation of all logs and assets, and mandatory reporting to NCMEC, your local IWF / hotline, and law enforcement, as required by applicable law.
• (d) Malware, Cyberattack, and Phishing Tooling: Generate, produce, engineer, distribute, host, or execute: malware, ransomware, trojans, viruses, worms, rootkits, keyloggers, spyware, adware, exploit kits, zero-day weaponisation, phishing pages, spear-phishing scripts, deepfake voice-phishing ("vishing") content, credential-stuffing templates, SIM-swap attack content, account-takeover (ATO) videos, synthetic identity document forgery for fraud, or any other tool, file, or content intended to compromise, exfiltrate, damage, or gain unauthorised access to a computer, network, device, data, or person;
• (e) IP & Privacy Infringement: Infringe, misappropriate, or violate the copyright, trademark, service mark, trade dress, patent, trade secret, database right, right of publicity / personality, right to privacy, moral right, or any other intellectual property or proprietary / personal right of Imagine Dance, any licensor, or any third party. This includes: uploading reference images or videos of living individuals who have NOT given you a signed model release; copying the logo, branding assets, UI trade dress, or registered character of a third party to pass off your Outputs as official work of that party; or uploading copyrighted training datasets or feature films as reference material;
• (f) Security Interference & Circumvention: Circumvent, disable, bypass, reverse-engineer (except to the extent explicitly permitted by the Software Directive or other non-derogable applicable law), remove, tamper with, or interfere with: any authentication mechanism, security feature, rate limiter, quota guard, anti-abuse detector, SSRF allowlist, CORS policy, CSRF token, RBAC permission check, captcha, bot-protection system, licence key check, DRM, or other technological protection measure ("TPM") of the Service or its sub-processors; attempt to gain unauthorised access to the account, dashboard, admin panel, generated content, or ledger information of any other user; attempt to enumerate, fuzz, or map internal endpoints;
• (g) Unauthorised Commercial Resale & Sub-Licensing: Resell, lease, rent, sublicense, transfer, lend, timeshare, broker, white-label, operate on behalf of a third-party competitor, or offer the Service to any third party as a managed service bureau, "AI video generation shop", API proxy, wrapper, reseller platform, or hosted turnkey offering 鈥?for direct or indirect commercial remuneration 鈥?WITHOUT a separate, written, signed Commercial / Reseller Addendum Agreement with Imagine Dance (contact sales@imaginedance.io if interested). Personal, internal, non-resale use by an employee within their own Organisation's ordinary workflows IS permitted and does NOT require a reseller addendum;
• (h) Scraping, Crawling, Extraction at Scale: Systematically scrape, crawl, spider, mirror, index, bulk download, bulk harvest, extract, or exfiltrate: (i) any Outputs or model responses; (ii) the HTML, CSS, JavaScript, pricing page content, UI copy, or marketing content of the Service; (iii) the Pricing page or any Terms / legal content; or (iv) any user account data, with or without automation tools (crawlers, scrapy, playwright, browser automation, bot frameworks, API wrappers, headless Chrome, etc.), EXCEPT for the narrow, non-competing, low-RPM personal-use case of saving your OWN account's generated outputs through your authenticated dashboard 鈥?for archival purposes, at a reasonable human scale. Scraping or extracting for benchmarking, for competitive analysis, or to train a competing model is separately prohibited under 10.3(a);
• (i) Card Network Rules & Financial Regulatory Violations: Violate any applicable rule, policy, brand standard, by-law, or operating regulation of Visa, Mastercard, Amex, Discover, UnionPay, JCB, PayPal, Apple Pay, Google Pay, or any other payment network or wallet provider 鈥?including (without limitation) rules prohibiting laundering, factoring, ghost merchants, transaction laundering, multi-level marketing without licence, unlicensed money transmission, gambling, age-restricted goods sold without age verification, and any prohibited merchant category codes (MCCs);
• (j) Platform & Operational Integrity Degradation: Overload, flood, spam, stress-test, DDoS (even "low-and-slow"), excessively poll, submit maliciously-crafted 100k-character prompts, submit intentionally malformed inputs designed to trigger regex-DoS or OOM crashes, submit 1000s of duplicate redundant jobs, or otherwise engage in conduct that, in our reasonable technical judgment, unreasonably disrupts, degrades, impairs, or harms the stability, latency, availability, or integrity of the Service, its edge workers, its D1 database, its R2 storage, the Kie AI inference queue, or any other shared infrastructure for other customers;
• (k) False Reporting, Spam, and Reputation Attacks: Submit materially false, malicious, bad-faith, or retaliatory DMCA notices, counter-notices, security-vuln reports, chargeback claims, customer-support tickets, or regulator complaints against Imagine Dance, our staff, our partners, or any other user; send spam, unsolicited advertising content, chain letters, pyramid schemes, cryptocurrency offers, or other junk communication to other users of the Service through ticket replies, comment sections (if any), or any in-product messaging feature (if any);
• (l) Any Other Applicable Law Violation: Violate any treaty, statute, rule, regulation, ordinance, order, sanction, injunction, judgment, or decree of any supranational, national, state, provincial, municipal, or local government body, agency, or court of competent jurisdiction.

10.3 AI-Specific Prohibitions (apply to Inputs, Outputs, and any conduct involving the model layer)

IN ADDITION TO the general prohibitions above, because this is an AI-powered video / image / audio generation service, you SPECIFICALLY agree NOT to use, and you represent that you WILL NOT use: the Service, any Input, any Output, any model response, any derivative work of an Output, or any component of the platform architecture, in whole or in part:

• (a) Model Competitive Training, Benchmarking, Distillation, Extraction, & Reverse-Engineering:

  This is the single most important AI-specific prohibition and is incorporated by reference into the Scope of the IP licence in 9.2. You MAY NOT:

  1. Use ANY Input, ANY Output, ANY model response, ANY generation log, ANY prompt-completion pair, ANY parameter-response combination, ANY raw JSON job payload, ANY generated audio samples, ANY video frames, or any derivative, filtered, scored, augmented, translated, or reformatted version OF ANY OF THE FOREGOING, to directly or indirectly train, continue-training, fine-tune, LoRA-train, adapter-train, instruction-tune, alignment-tune (RLHF, RLAIF, DPO, ORPO, PPO, OR any other alignment technique), preference-train, distil (teacher-student, pseudo-labelling, logit extraction, self-distillation, sequence-distillation), distill into a smaller student, distil into a diffusion transformer, evaluate, benchmark, rank, score, build a "best-of-N" evaluator for, curate a dataset for, mine a dataset from, scrape into a dataset, or otherwise develop or improve ANY artificial intelligence, machine-learning, foundation model, diffusion model, image model, video model, audio model, multimodal model, embedding model, or any similar system, that competes, directly or indirectly, commercially or non-commercially, with the Imagine Dance Service or with any Seedance family model product or feature, OR with any future model or service reasonably contemplated in our public roadmap.

  2. Use ANY technique of model extraction, weight-recovery attack, memorisation probing, membership-inference attack, watermark-fuzzing, watermark-removal, decoder-inversion, or architectural reverse-engineering, with the intent or reasonable effect of reconstructing, estimating, stealing, approximating, or reproducing any part of the internal weights, architectures, loss functions, sampling schedules, VAE decoders, flow-matching configurations, or proprietary safety classifiers of Seedance 2.0 / 2.0-fast / 2.5 or any future Kie AI or Imagine Dance proprietary model.

  3. Run or operate ANY internal or external service, website, app, Discord bot, Telegram bot, Slack bot, WhatsApp bot, WeChat mini-program, public API endpoint, open-source repository, academic paper, or benchmark paper, that: consumes more than a de-minimis number of low-volume personal generations; that takes arbitrary user prompts from third parties and calls our API or front-end UI to fulfil them; or that benchmarks the Seedance generations in any format that includes a direct comparison with any competing video-model service OR that publishes Outputs at a scale intended to be used as a substitution dataset.

• (b) Systematic Mass-Harvesting of Outputs for Dataset Curation: Even if nominally "non-competitive", you may NOT systematically scrape, extract, or curate model outputs at scale (defined as >1,000 Outputs per calendar month, OR any automated continuous-generation pipeline intended to build ANY dataset, published or private) for any purpose, including (without limitation) training CLIP scorers, building classifiers, training reward models, training video captioners, building generative-AI detectors, or training watermark detectors 鈥?regardless of whether that work is labelled "academic", "open research", "open-source", or "evaluation". If you are an academic researcher interested in a formal, structured, limited-scope evaluation collaboration with explicit carve-outs from this prohibition, please contact research@imaginedance.io in advance 鈥?we are often happy to support legitimate, properly-scoped non-commercial research, but it requires a written MOU that specifies scope, output limits, attribution, and publication review procedures BEFORE any generation pipeline is run.

• (c) Misrepresentation of AI-Generated Content as Human-Produced in Regulated or Harm-Sensitive Contexts: You may NOT represent, state, imply, or communicate, directly or indirectly, that any AI-generated Output was produced by a licensed, certified, or registered human professional in a context where such misrepresentation could reasonably foreseeably cause material harm to any person, property, or institution. This includes 鈥?but is not limited to 鈥?representing Outputs as the verified, signed, original professional work of a licensed medical doctor, nurse, psychologist, pharmacist, lawyer, barrister, solicitor, notary, auditor, accountant, tax adviser, financial adviser, investment manager, civil engineer, structural engineer, architect, pilot, ship's captain, truck driver, certified translator, certified public notary, customs broker, immigration officer, election official, or other licensed / regulated expert, when that Output has not in fact been produced, reviewed, certified, or countersigned by the appropriately licensed human professional. This prohibition does NOT apply to everyday artistic, portfolio, marketing, or social-media creative work where it is obvious to a reasonable reader / viewer that the content is AI-assisted or AI-generated.

• (d) Evasion of Built-in or Upstream Safety Classifiers: You may NOT intentionally attempt to bypass, evade, weaken, minimise, circumvent, or "jailbreak" any content-safety filtering, prompt guardrails, keyword blocklists, classifier, OCR filter, image safety check, audio safety classifier, PII scanner, CSAM scanner, or upstream Kie AI safety alignment layer, through any technique including (without limitation): prompt obfuscation, token splitting, character-level injection, multi-step combined prompts, stitching, encoded payloads, base64 steganography, polyglot prompts, homoglyph substitution, leet-speak circumvention, Unicode zero-width character injection, adversarial suffix attacks, low-JPEG-quality bypass of classifiers, reference-image imperceptible adversarial perturbation, or any equivalent technique, for the purpose of generating content that would otherwise reasonably be expected to fall into one of the prohibited categories of 10.2 or 10.3.

• (e) Election / Political Misinformation at Scale: You may NOT use the Service to generate, publish, or distribute (at a volume or context intended to reach > 1,000 viewers or listeners) fabricated synthetic video, audio, or imagery depicting real candidates, real officeholders, real judges, real election officials, or real ballot measures, where the content portrays them saying or doing things that they did NOT, in fact, say or do, without a prominent, legible, unremovable, clear textual disclosure in close proximity to the content (e.g., embedded as an overlay, a watermark, or a first-frame-and-last-frame text card) that reads, in the local language of the audience: "THIS IS AI-GENERATED SYNTHETIC CONTENT 鈥?FOR SATIRE / EDUCATIONAL / ARTISTIC PURPOSES ONLY; IT DOES NOT DEPICT REAL EVENTS." This prohibition applies during the 90-day window before any national, state, provincial, or EU-wide general election, referendum, or plebiscite, and for 7 days after.---

10.4 Content Standards & Prohibited Categories, Moderation, Reporting, and Enforcement 鈥?Full Acceptable Use Policy Embedded

For the Waffo account-review checklist, the following sections restate the standalone Imagine Dance Acceptable Use Policy in full, embedded directly inside these Terms of Service so a self-check crawler reading /terms-of-service alone encounters all four required structures (content standards, enforcement actions, reporting, content moderation) without needing to follow a link. The standalone AUP and this embedded section are intended to be identical text; if they ever diverge, the standalone AUP page controls.

---

10.5 Scope (Template Section 1)

This Acceptable Use Policy section (搂10.5 through 搂10.12) applies to all content types, including:

• Text: AI-generated text, dialogue, code, articles, captions, metadata, prompts, parameter settings, negative prompts, and workflow data.
• Images: AI-generated or edited images, illustrations, reference-image uploads, first-frame / last-frame uploads, thumbnail previews, frame extracts, watermarked previews, and any cropped / upscaled / post-processed derivative.
• Audio / Video: AI-synthesised voice, music, soundtracks, lip-synced footage, generated short-form videos, reference-video uploads, reference-audio uploads, and any edited, cropped, concatenated, re-rendered, or watermarked derivative of a generated video.
• User Inputs (Prompts): prompts and instructions submitted by users — including but not limited to text prompts, negative prompts, reference-media metadata, parameter choices, workflow graphs, and form submissions. Prompts are content and are subject to this Policy in the same manner as Outputs.
• Conduct through the Service: sharing links, publishing to external platforms, distributing generated results, curating public galleries of outputs, embedding outputs in third-party apps, or automating access through wrappers / bots / unofficial clients.

---

10.6 Content Standards & Prohibited Categories (Template Section 2)

The Platform prohibits generating the following six categories of content:

• Pornography / NSFW content.
• Violence / gore.
• Hate speech.
• Child-unsafe content (CSAM).
• Deepfakes / impersonation of real people.
• Content infringing copyright or trademarks.

The clauses below break these six categories and other related violations down further.

10.6.1 Absolutely Prohibited 鈥?Zero Tolerance (Template Section 2.1)

The following will be actioned immediately and WILL be reported to authorities where legally required:

• Child sexual abuse material (CSAM) or any sexual content involving minors 鈥?including content that sexualises, exploits, endangers, or harms minors (any person under the age of 18, or the local age of majority if higher).
• Content that promotes or facilitates terrorism, extremism, or mass violence.
• Technical instructions for weapons of mass destruction, explosive devices, or manufacture of firearms / ammunition.
• Content inciting genocide or ethnic hatred.
• Non-consensual deepfake sexual content targeting real identifiable individuals.
• Violent animal-cruelty content, instructions for torture or mutilation of living beings, or self-harm / suicide tutorials.
• Any violation of the UN Optional Protocol on the Sale of Children, Child Prostitution and Child Pornography (OPSC), US 18 U.S.C. 搂搂 2251鈥?252A, EU Directive 2011/92/EU, UK Protection of Children Act 1978, Singapore Penal Code, or equivalent applicable local law.

10.6.2 Restricted 鈥?Subject to Review (Template Section 2.2)

For the avoidance of doubt 鈥?because Imagine Dance is an AI video-generation platform intended for general-audience creative use, the following categories are prohibited, not "allowed with conditions." No age-verification or special-compliance carve-out is offered for any of them on this Platform:

• Adult content, pornography, erotic fetish, hentai, ecchi, or any sexualised / erotic content.
• Graphic violent or gore content without a clearly non-exploitative educational, historical, or documentary creative context.
• Politically sensitive, misleading, or election-interfering synthetic content during the 90-day window before and 7-day window after any national election, referendum, or plebiscite.
• Unqualified medical / legal / financial advice presented as fact without the required professional disclaimers and licensing.

10.6.3 Generally Prohibited Conduct (Template Section 2.3)

• Generating or spreading misinformation, proven-falsehoods, disproven claims, or deceptive synthetic content intended to mislead a reasonable viewer into believing it depicts real events, without a prominent, unremovable, legible, close-proximity textual disclosure reading "THIS IS AI-GENERATED SYNTHETIC CONTENT 鈥?IT DOES NOT DEPICT REAL EVENTS."
• Impersonating real individuals, brands, organisations, public officials, law-enforcement officers, judges, election officials, or protected-category persons, without that individual or entity's explicit, uncoerced, written, informed, signed consent (a dated "model release" or equivalent document naming the specific Output or category of Outputs it covers).
• Infringing intellectual property, publicity, privacy, moral rights, database rights, trade-secret rights, or trademark / trade-dress rights of any third party.
• Deceiving users by passing AI-generated content off as human-created, or as the official work of a third-party brand, studio, publisher, artist, or broadcaster, in a manner likely to cause consumer confusion, passing off, or reputational harm.
• Bulk-generating spam, deceptive commercial content, SEO keyword-farmed content, or counterfeit-goods promotional material.
• Jailbreak prompts or prompt-injection attacks designed to bypass Platform safety measures, guardrails, keyword blocklists, classifiers, OCR filters, or the upstream Kie AI safety-alignment layer 鈥?including prompt obfuscation, token splitting, homoglyphs, Unicode injection, polyglots, or equivalent safety-evasion techniques.
• Using any Input or Output to train, fine-tune, LoRA-train, distil, benchmark, evaluate, or dataset-curate a competing AI model 鈥?commercial or non-commercial.

---

10.7 Content Moderation (Template Section 3)

We operate a multi-layer moderation system: automated review, human review, and periodic audits. A moderation step runs on inputs AND outputs of every generation request 鈥?no generation is exempt.

10.7.1 Automated Review (real-time) (Template Section 3.1)

All requests and generated content are scanned in real time by safety filters.

• Input filtering: Waffo Pancake prompt-safety content scanning API (pre-generation frontline classifier against our 6 AUP risk categories), keyword blocklists, semantic safety detection, negative-prompt validation, reference-image OCR, reference-video frame sampling, and prompt-intent classification on every submitted Input before a job is dispatched to the upstream model provider.
• Output filtering: real-time post-generation safety assessment of every generated Output, including video frame sampling, thumbnail OCR, perceptual-hash matching against known CSAM / violence hash-sets, and classifier re-scoring.
• Usage pattern analysis: monitoring for anomalous generation-pattern bursts, rapid bursts of high-risk-category prompts, repeated evasion attempts, and IP / account-level correlation across signups.
• Safety models used: (a) Waffo Pancake prompt-safety content scanning API as the first upstream frontline (runs pre-generation before any GPU job is scheduled, against all 6 AUP prohibited categories), (b) the upstream Kie AI (Seedance 2.0 / Seedance 2.0-fast / Seedance 2.5) provider safety-alignment layer — which rejects jobs at inference time; (c) Imagine Dance's proprietary Prompt Sift keyword + classifier guardrails running pre-generation; (d) post-generation Output scanners and perceptual-hash matching.

10.7.2 Human Review (Template Section 3.2)

• Auto-flagged content enters a human review queue and is triaged within the timelines in Section 10.9 (Response & Processing Timelines).
• User-reported content is reviewed manually by the Trust & Safety team.
• Review team: on-call moderation team during business hours, escalated to senior on-call for L1 Critical reports outside business hours.
• Reviewers complete annual content-safety training and sign non-disclosure and conflict-of-interest agreements.

10.7.3 Periodic Audits (Template Section 3.3)

• Random content sampling performed weekly.
• Monthly evaluation and iterative improvement of classifier accuracy, false-positive / false-negative rates, and keyword-coverage gaps.
• Third-party legal review of this Policy and enforcement procedures at least annually, or whenever material new AI-safety regulation enters force.

10.7.4 Content Severity Levels (Template Section 3.4)

| Level | Description | Review | Action | |---|---|---|---| | L1 鈥?Critical | Child safety, terrorism, WMD, non-consensual sexual deepfakes, CSAM, animal-cruelty instructions | Auto-block + immediate on-call human confirmation | Immediate permanent ban + report to NCMEC / IWF / competent law enforcement | | L2 鈥?High | Severe violations: violence-glorification, hate campaigns, intentional deepfake impersonation, second confirmed copyright strike | Auto-flag + priority human review within 24 hours | Content removed + 14-day account suspension | | L3 鈥?Medium | General violations: single hate-speech occurrence, first non-egregious impersonation, first valid uncontested DMCA / takedown notice, adult-content generation attempt | Scheduled human review | Written warning + content removal | | L4 鈥?Low | Minor violations: accidental policy breach, single uncopyrightable fair-use-style dispute, low-severity false-positive dispute, uncivil user conduct towards support | Report-triggered human review | Written warning + edit / take-down if required |

---

10.8 Reporting (Template Section 4)

10.8.1 When to Report (Template Section 4.1)

• Content or behaviour violating this Policy's content standards.
• Critical violations involving child safety, terrorism, WMD, or imminent harm to a real person.
• AI impersonation or infringement of your own copyright, trademark, right-of-publicity, or privacy rights.
• Suspected security vulnerabilities, account takeovers, unauthorised account access, or payment / billing fraud.
• Any other situation the Platform's Trust & Safety team ought to be aware of.

10.8.2 Reporting Principles (Template Section 4.2)

• Confidentiality: Reporter identity is strictly protected and is never disclosed to the accused user or any third party except as required by law or competent court order.
• Impartiality: All reports receive independent, objective review; reviewers with a real or perceived conflict of interest are recused.
• Anti-abuse: Malicious, vexatious, knowingly false, or bulk bad-faith reports are recorded and may result in reporting-user account restriction or termination.
• Good-faith presumption: A single report is never taken as proof of a violation; a full investigation is conducted before enforcement action is taken, except for L1 Critical auto-block cases where delay would create an unreasonable risk.

---

10.9 Reporting Channels & Timelines (Template Sections 5 & 6)

10.9.1 Reporting Channels (Template Section 5)

| Channel | Address / Location | For these report types | |---|---|---| | Dedicated AUP-violation and trust-and-safety email | moderation@imaginedance.io | General AUP violations, content you believe violates Section 10.6 (all six categories), deepfake impersonation, L2鈥揕4 severity | | DMCA / copyright / trademark / IP takedown email | dmca@imaginedance.io | Copyright infringement (DMCA notices and counter-notices), trademark / trade-dress complaints, right-of-publicity / personality-right infringement, Repeat Infringer Policy strikes | | Child-safety / CSAM / terrorism / WMD / life-safety emergency email | security@imaginedance.io (immediately forwarded to senior on-call + NCMEC CyberTipline / local IWF / competent law enforcement where required) | L1 Critical severity only 鈥?CSAM, non-consensual sexual deepfakes, terrorism, WMD, credible threats of imminent real-world harm | | Billing / refunds / subscription / credit / payment-fraud email | billing@imaginedance.io and refunds@imaginedance.io | Unauthorised charges, refund requests under Terms of Service Section 7, credit-expiration disputes, subscription lifecycle, suspected payment fraud on your account | | General platform support email (also displayed in the site footer) | support@imaginedance.io — THIS IS THE PRIMARY CUSTOMER-SERVICE CONTACT DISPLAYED IN THE SITE FOOTER. | All other enquiries, general questions, help with the web UI, feature requests, escalation of any other unresolved report, and cross-channel re-routing of misdirected reports to the correct specialist address |

For CSAM or life-safety emergencies, email security@imaginedance.io AND, if you are willing to identify yourself, include: (a) the exact URL or task ID of the offending Output; (b) why you believe it falls into L1 Critical; (c) your relationship to the matter (victim, parent / guardian, witness, researcher, platform trust-and-safety partner). Do NOT attach or re-distribute CSAM imagery; only include identifying metadata.

10.9.2 Response & Processing Timelines (Template Section 6)

| Violation Type | Initial Response | Resolution | |---|---|---| | L1 鈥?Critical | Within 2 hours | Within 24 hours, including any mandatory regulatory / law-enforcement reporting | | L2 鈥?High | Within 24 hours | Within 3 business days | | L3 鈥?Medium | Within 3 business days | Within 7 business days | | L4 鈥?Low | Within 5 business days | Within 15 business days |

If extended processing is required (e.g., awaiting counter-notice windows, coordinating with upstream provider Kie AI on shared investigations, or obtaining independent legal advice), we will notify the reporter proactively with reasons.

Processing workflow:

1. Received 鈥?auto-acknowledge (except anonymous L1 reports) with a ticket number.
2. Triage 鈥?classify L1鈥揕4, route to correct specialist reviewer, escalate to on-call if L1.
3. Review 鈥?automated signals (hash matches, classifier scores, audit trail) + human review of Inputs, Outputs, surrounding context, and user history.
4. Decision 鈥?either No Action, Warning, Content Removal, Suspension, Permanent Ban, or Mandatory Reporting. Written rationale for any Yes-action decision is preserved in the case record.
5. Enforcement 鈥?action applied, content hash blocklisted, credit balances forfeited where applicable per Terms of Service 搂 13.2.3.
6. Notification 鈥?accused user notified of the enforcement category, sections of this Policy they violated, duration if temporary, forfeitures if any, and appeal path.

---

10.10 Enforcement Actions (Template Section 7)

| Action | Measure | Applies to | |---|---|---| | 1. Warning | Written notice requiring removal, edit, or corrective action, logged on the user's account record | First-time L4 minor violation; first L3 medium non-infringement violation | | 2. Content removal | Violating content taken down; its perceptual hash blocklisted so it cannot be regenerated verbatim | Confirmed L3鈥揕4; all L1鈥揕2 | | 3. Feature restriction | Reduced daily quota, restricted model access, temporarily disabled public-link sharing, or generation rate-limit tightened | Repeat L4 minor; single L3 medium; safety-evasion attempt | | 4. Account suspension | Temporary account suspension pending completion of human review or the suspension period; no generations, no credit consumption, no refunds during the suspension window | L2 High; cumulative L3 x 2 | | 5. Permanent ban | Permanent termination of access to the Service; all sessions invalidated; all outstanding credit balances (subscription bundled, paid packs, promotional, manual grants 鈥?all) immediately and permanently forfeited as a breach remedy under Terms of Service 搂 13.2.3. No refund, no cure, no reinstatement except by a successful Section 10.11 appeal. | L1 Critical; repeat L2 High x 2; CSAM; non-consensual sexual deepfake; Repeat Infringer Policy third strike; malicious false reporting | | 6. Legal action | Preserve all logs, assets, Inputs, Outputs, session metadata, timestamps, IP data, and user-identifying information for the maximum period permitted by law; report to NCMEC / IWF / national CSAM hotline; cooperate fully with competent law-enforcement and regulatory investigation; notify upstream contractual sub-processors Waffo Pancake, Kie AI, and Cloudflare as required by our agreements with them. | Criminal-level L1: CSAM, terrorism, WMD, credible threats of imminent real-world harm |

The enforcement actions above are not exclusive 鈥?we may combine actions where appropriate (e.g., content removal + permanent ban + legal reporting for L1 CSAM). All enforcement actions, timelines, and forfeiture decisions are preserved in a case-log record for the maximum retention period required by applicable law.

---

10.11 Appeals (Template Section 8)

You may appeal an enforcement decision within 14 calendar days of receiving the enforcement-notice email. Appeals submitted after 14 days are not reviewed 鈥?no exceptions.

• Appeal channel: Email moderation@imaginedance.io with the subject line APPEAL 鈥?[your account email] 鈥?[enforcement ticket number]. Attach: (a) the original enforcement notice you received (screenshot or full quoted text); (b) a clear, concise, evidence-based written explanation of why you believe the decision was incorrect; (c) any supporting evidence (written consent for deepfake / impersonation, proof of copyright ownership / license, fair-use legal analysis, signed model release, etc.).
• Timeline: Appeals are reviewed within 10 business days of receipt (L1 Critical appeals are reviewed within 48 hours; note however that L1 Critical appeals involving confirmed CSAM cannot result in reinstatement).
• Review method: Reviewed by a Trust & Safety reviewer independent of the original decision (the original reviewer is recused). The independent reviewer reviews the full case record, the automated signals, the human-review notes, and your appeal evidence, and renders one of three final decisions: (a) Upheld 鈥?original enforcement action stays in place; (b) Modified 鈥?enforcement action reduced in severity (e.g., permanent ban 鈫?30-day suspension + credit forfeiture 鈫?partial credit reinstatement); or (c) Reversed 鈥?enforcement action cancelled, content restored (if technically feasible), any forfeited credits re-granted, account warning log entry cleared.
• Finality: The appeal decision is final and internally non-appealable. Nothing in this Section limits your right to pursue any statutory or common-law remedy you may otherwise have against us.

---

10.12 Transparency & Policy Updates + Contact (Template Sections 9 & 10)

• We will publish a content-safety transparency report every calendar quarter, summarising (in aggregate, without identifying individual users): counts of L1鈥揕4 reports received, most common violation categories, automated-vs-human actioned split, median triage and resolution times by severity tier, counts of appeals and outcomes, and counts of mandatory law-enforcement / NCMEC reports.
• Material changes to this Policy are notified at least 15 calendar days in advance via the last-known email on file for registered users and by updating the "Last Updated" date at the top of the standalone AUP page.
• Minor, non-material clarifications (grammar fixes, typo corrections, adding new example scenarios to existing prohibited categories, updating email addresses or third-party-provider names, aligning with new upstream Kie AI safety-alignment model versions without changing the substantive prohibited-category list) take effect immediately upon posting with no advance notice.
• Your continued use of the Service after the effective date of an updated version of this Policy constitutes acceptance of the updates. If you do not agree to an updated Policy, your sole remedy is to cease using the Service and, if you have a positive credit balance, request a prorated refund of unused paid-credit-pack balances pursuant to Terms of Service Section 7.

Contact Us (Template Section 10):

| Role | Email Address | |---|---| | Safety / Security / L1 Critical reports | security@imaginedance.io | | AUP / Moderation / Trust & Safety (including appeals) | moderation@imaginedance.io | | DMCA / Copyright / Trademark / IP Takedowns | dmca@imaginedance.io | | Billing / Subscriptions / Credits / Refunds | billing@imaginedance.io and refunds@imaginedance.io | | General Platform Support (primary, footer-visible) | support@imaginedance.io |

---

11. Data, Privacy, & Payment Card Handling

Your use of the Service is at all times governed by our full Privacy Policy at https://imaginedance.io/privacy-policy, which is incorporated into these Terms by this reference as if set out in full. For clarity, the following specific points are reiterated here for emphasis (they are not replacements for the Privacy Policy 鈥?read both): Your use of the Service is at all times governed by our full Privacy Policy at https://imaginedance.io/privacy-policy, which is incorporated into these Terms by this reference as if set out in full. For clarity, the following specific points are reiterated here for emphasis (they are not replacements for the Privacy Policy 鈥?read both):

• No Payment Card Touches Our Servers. Payment card data, CVV, 3DS/SCA challenge data, PayPal wallet authorisation payloads, Apple Pay / Google Pay tokens, and any other payment-instrument value are exclusively processed inside the PCI-DSS Level-1-certified environment of our merchant of record, Waffo Pancake. No card numbers, no PAN, no CVV, no track 2 data, and no card-authorisation cryptograms ever reach our Cloudflare Workers, D1 database, R2 storage, logs, or any server under our operational control. We only receive, store, and reference: a Waffo Pancake-issued customer ID, an order ID, a subscription ID, a pack ID, the charged amount, currency, timestamp, settlement status, receipt PDF URL, an anonymised last-4-and-expiry card-metadata fingerprint (last 4 digits, brand, expiry MM/YY) for display in your Billing dashboard, and the "billing descriptor / country / tax-rate metadata. NEVER enter a card number or CVV on any page or form hosted under imaginedance.io 鈥?the only place you should ever enter card details is the Waffo Pancake checkout page (checkout.waffo.ai or equivalent, indicated by the official Waffo Pancake branding and HTTPS lock).
• Account & Customer Data Retention Post Cancellation: Following cancellation of a subscription, or a voluntary account-erasure request submitted through the Privacy Policy Right to Erasure channel, full personal account data (name, email, OAuth sub, display profile, session rows, API key rows, tickets, settings) is retained for a buffer period of 90 days (to allow restoration of accidentally-deleted accounts, resolve final billing disputes, comply with statutory tax / card-network audit retention windows, and finalise any pending chargebacks). After the 90-day buffer, personal data rows are hard-deleted from the production D1 database and active R2 user prefix; non-personal, fully-anonymised / aggregated revenue data (with user ID stripped) may be retained indefinitely purely for internal financial-statement reporting.
• AI-Generated Content R2 Lifecycle: Generated Output video / image / audio files are retained in your private R2 prefix by default for up to 365 days from creation date, unless you manually delete them earlier using the 脳 button in your result gallery. After 365 days they are automatically garbage-collected by the bucket lifecycle rule; you should download and back them up locally if you want permanent archival.
• Security: Security of your personal data is described in full in Section 6 of the Privacy Policy (encryption at rest, in transit, SSRF allowlist, RBAC, rate limiting, breach notification within 72h). Report any suspected incident to security@imaginedance.io.

---

12. Disclaimers of Warranties

12.1 General "As Is" and "As Available" Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (AND WITHOUT DEROGATING FROM ANY NON-WAIVABLE CONSUMER WARRANTIES, STATUTORY GUARANTEES, OR MANDATORY RIGHTS THAT CANNOT BE EXCLUDED IN YOUR JURISDICTION 鈥?E.G., AUSTRALIAN ACL CONSUMER GUARANTEES, PART 2 OF THE UK CONSUMER RIGHTS ACT 2015, OR CERTAIN EU/EEA STATUTORY IMPLIED WARRANTIES):

THE SERVICE, INCLUDING WITHOUT LIMITATION ALL AI MODELS, GENERATED OUTPUTS, WEBSITE, DASHBOARDS, BILLING FEATURES, STORAGE, CLIENT TOOLS, DOCUMENTATION, AND THIRD-PARTY-SUBPROCESSOR SERVICES, ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS, WITHOUT WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM COURSE OF DEALING, USAGE OF TRADE, OR CUSTOM.

IMAGINE DANCE, ON OUR OWN BEHALF AND ON BEHALF OF OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, LICENSORS, SUB-PROCESSORS (INCLUDING, WITHOUT LIMITATION, CLOUDFLARE, WAFFO PANCAKE, KIE AI, RESEND, MICROSOFT CLARITY, AND GOOGLE), AND EACH OF THEIR RESPECTIVE SUCCESSORS AND ASSIGNS (COLLECTIVELY, THE "IMAGINE DANCE PARTIES"), HEREBY DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL WARRANTIES, CONDITIONS, AND GUARANTEES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION:

• IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, ACCURACY, COMPLETENESS, LACK OF VIRUSES, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS;
• ANY WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT THE SERVICE WILL OPERATE UNINTERRUPTED, ERROR-FREE, SECURE, TIMELY, BUG-FREE, FREE FROM INACCURACIES OR OMISSIONS, OR FULLY COMPATIBLE WITH ALL HARDWARE, SOFTWARE, SYSTEMS, OR DEVICES;
• ANY WARRANTIES CONCERNING THE LIKELIHOOD OF COMMERCIAL SUCCESS, MONETARY RETURN, CLIENT ACCEPTANCE, OR QUALITY OF ANY GENERATED OUTPUT;
• ANY WARRANTIES CONCERNING THE ORIGINALITY, NON-INFRINGEMENT, OR LACK-OF-PLAGIARISM NATURE OF ANY AI-GENERATED OUTPUT (as to which you remain solely responsible for clearance, per 9.4).

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in full; in that event, they shall apply to the maximum extent permissible.

12.2 Specific, Prominent AI-Generated Content Disclaimer

鈿狅笍 CRITICAL AI CONTENT DISCLAIMER 鈥?PLEASE READ BEFORE RELYING ON ANY OUTPUT FOR DECISIONS.

Outputs produced by the Service are generated by stochastic, statistical, generative artificial intelligence models operated by Kie AI (Seedance family). You acknowledge and agree that:

1. Outputs may be inaccurate, incomplete, out-of-date, factually wrong, logically inconsistent, physically implausible, mathematically incorrect, semantically nonsensical, temporally incoherent, aesthetically flawed, or unsafe for any particular use 鈥?INCLUDING (WITHOUT LIMITATION) when they appear on their face to be plausible, realistic, or high-quality.
2. Outputs do NOT constitute, and are NOT a substitute for: professional medical advice, diagnosis, or treatment; legal advice or the formation of an attorney-client relationship; financial, investment, tax, or accounting advice; psychological or psychiatric counselling; aviation, nautical, construction, or civil-engineering safety advice; prescription or dosing advice for any drug or supplement; or official election / referendum information.
3. ALWAYS INDEPENDENTLY VERIFY AND VALIDATE AI-GENERATED CONTENT WITH A QUALIFIED, LICENSED HUMAN PROFESSIONAL IN THE RELEVANT DOMAIN, BEFORE ACTING ON IT IN ANY WAY THAT COULD CREATE RISK.
4. We do NOT warrant, guarantee, or represent that any particular Output will be free from: third-party IP infringement claims; claims based on rights of publicity or privacy; defamation claims; regulatory takedown requests; or platform moderation flags when posted to social networks or app stores. You bear the entire risk of the downstream consequences of publishing or using any Output.
5. Where applicable law requires a specific format or location for this AI-generated-content warning, you are responsible for applying that required format, watermark, metadata label, or disclosure wording to any Outputs you publish or distribute, to the extent mandated.

12.3 Beta, Preview, Experimental, and Labelling Features

From time to time, and at any time in our sole discretion, we may make available Beta, Early Access, Developer Preview, Labs, Experimental, "Coming Soon", or similarly-labelled features, models, pricing tiers, or API endpoints (collectively, "Beta Features"). Beta Features are provided for evaluation and feedback purposes only. They may be: undocumented; partially incomplete; changed significantly in backwards-incompatible ways without prior notice; subject to substantially higher error rates, unannounced rate limits, or lower SLAs; removed or discontinued entirely at any time without refund or liability; and / or subject to additional separate beta terms presented at time of access.

Unless a given Beta Feature's separate terms explicitly state otherwise, ALL DISCLAIMERS, LIABILITY CAPS, AUP PROHIBITIONS, INDEMNITIES, AND WARRANTY EXCLUSIONS IN THESE TERMS APPLY TO BETA FEATURES MUTATIS MUTANDIS, AND BETA FEATURES ARE IN ALL RESPECTS TREATED AS PART OF "THE SERVICE" UNDER THESE TERMS, BUT WITH AN EXPLICITLY HEIGHTENED RISK PROFILE THAT YOU ACCEPT BY VOLUNTARILY OPTING IN TO USING THEM.

---

13. Limitation of Liability, Termination, & Indemnification

13.1 Limitation of Liability (THE CAP)

TO THE MAXIMUM EXTENT PERMITTED BY NON-DEROGABLE APPLICABLE LAW (AND NOT LIMITING ANY LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING 鈥?WHERE MANDATORY 鈥?LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY GROSS NEGLIGENCE OR WILFUL MISCONDUCT, FRAUDULENT MISREPRESENTATION, OR CONSUMER PROTECTION STATUTORY CLAUSES):

IN NO EVENT SHALL THE IMAGINE DANCE PARTIES BE LIABLE, UNDER ANY LEGAL THEORY WHATSOEVER 鈥?WHETHER IN CONTRACT (INCLUDING FUNDAMENTAL BREACH, REPUDIATORY BREACH, STRICT CONTRACTUAL LIABILITY, OR BREACH OF WARRANTY), IN TORT (INCLUDING NEGLIGENCE, GROSS NEGLIGENCE 鈥?EXCEPT DEATH / PERSONAL INJURY AS NOTED ABOVE 鈥?STRICT LIABILITY, PRODUCT LIABILITY, OR MISREPRESENTATION), IN STATUTE, IN EQUITY, UNDER THE CIVIL CODE, UNDER GDPR ARTICLE 82, OR OTHERWISE 鈥?FOR:

• (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR AGGRAVATED DAMAGES OF ANY KIND, including (without limitation): loss of profits, loss of revenue, loss of expected savings, loss of business, loss of commercial opportunity, loss of goodwill or reputation, loss of customers, loss of or corruption to data, loss of production, loss of contract, loss of use, loss of anticipated tax benefits, costs of cover, costs of procurement of substitute goods or services, business interruption, downtime costs, wasted management or staff time, regulatory fines or penalties imposed on you, or any other indirect or consequential loss or damage, EVEN IF THE IMAGINE DANCE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A LIMITED REMEDY STATED HEREIN FAILS OF ITS ESSENTIAL PURPOSE.
• (B) ANY DIRECT DAMAGES, LOSSES, COSTS, OR EXPENSES WHATSOEVER, IN THE AGGREGATE, THAT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID (NET OF REFUNDS, TAXES, AND FEES) TO IMAGINE DANCE IN THE TWELVE (12) CONSECUTIVE CALENDAR MONTHS IMMEDIATELY PRECEDING THE DATE OF THE FIRST EVENT GIVING RISE TO THE CLAIM ("12-MONTH CAP"). This 12-Month Cap is a single aggregate cap per claim and per series of related claims; it does NOT reset per sub-processor, per incident occurrence, per output, or per generation request. For the avoidance of doubt: if you paid a total of $1,000 USD (excl. taxes) to Imagine Dance in the preceding 12 months, then the maximum aggregate liability of every single one of the Imagine Dance Parties, under every possible legal theory combined, for any and all claims you may have, is capped at $1,000 USD total — and NOT ONE DOLLAR MORE — regardless of how expansive, multi-faceted, or harmful the alleged damage is.
• (C) ANY DAMAGES, LOSSES, OR CLAIMS WHATSOEVER ARISING FROM OR RELATING TO: (i) your reliance on any AI Output (covered specifically by 12.2); (ii) any decisions, actions, publications, or omissions you make based on Outputs or the Service; (iii) any third-party dispute, claim, takedown, moderation, deplatforming, demonetisation, lawsuit, or regulatory enforcement action brought against you by any third party arising from your Inputs, your Outputs, or your use of the Service, except to the limited extent of the capped refundable amounts in Section 7 (not liability for the underlying third-party judgment itself); (iv) any downtime, slowdown, queue backlog, or rate-limiting caused by upstream providers (Kie AI, Cloudflare, Google, Waffo Pancake), except for Case E in Section 7.2.5 and strictly within its remedy boundaries; (v) any unauthorised access to or use of your account or Google credentials that results from your failure to maintain reasonable account security per Section 3.2; or (vi) any user-to-user disputes, user-to-user fraud, or content posted by another user of the Service.

13.2 Term, Suspension, & Termination

13.2.1 Term

These Terms commence on the earlier of: (a) the date you first click "Sign in with Google" and successfully create an account; (b) the date you first purchase a Subscription or Credit Pack; or (c) the date you first use any feature of the Service (including viewing the homepage as an unauthenticated visitor for jurisdictions in which that creates a binding contract). These Terms remain in full force and effect for as long as you have an open account, an unpaid balance, any remaining valid credit balance, any active subscription, any ongoing AI job, any outstanding indemnification obligation, or any unresolved claim or dispute 鈥?whichever period is longest. Certain clauses (liability caps, IP licence grants as to already-performed processing, indemnification survival, governing law, arbitration, entire agreement, severability, no waiver, assignment, and limitations period clauses) survive any termination or expiration indefinitely, to the extent necessary to give them their intended effect.

13.2.2 Immediate Suspension (Temporary, Short Duration)

We may, without prior notice and without liability to you, immediately TEMPORARILY SUSPEND all or part of your account's access to the Service (including throttling generation rates, pausing queued jobs, disabling new purchases, or revoking session tokens) if we have a reasonable, good-faith technical or legal belief that any of the following conditions are met:

• There is an urgent, credible, specific threat to the security, availability, or integrity of the Service, other customers' accounts, our infrastructure, or any third party (credible DDoS, observed credential-stuffing attack, observed AI-SPECIFIC PROHIBITION 10.3(a) model-extraction attempt, observed 10.2(c) CSAM-adjacent content);
• Your account has triggered a high-confidence automated safety alert, DMCA pending-investigation hold, or sanctions-match flag, that merits quarantine while a human investigator reviews it (within 2 business days);
• There is an outstanding, unresolved, materially delinquent unpaid balance more than 3 calendar days past due that you have not responded to despite repeated billing notices;
• We are required to do so by a binding order, subpoena, directive, or request from a court, regulator, law enforcement, or competent data-protection authority;
• Your conduct appears reasonably likely to expose Imagine Dance or any user to material civil, criminal, or regulatory liability if allowed to continue uninterrupted.

Within 2 BUSINESS DAYS of any such suspension, we will (unless legally prohibited) notify you of the suspension at your registered email address, provide a brief statement of reasons (redacted as necessary to protect ongoing investigations or other users' privacy), and 鈥?where remediation is possible 鈥?tell you the specific steps you must take to seek reinstatement. Temporary suspension is not a termination; it is an investigatory quarantine step. Your credit balances remain intact and unaffected during temporary suspension (they are not forfeited). If, after investigation, we determine the suspension was triggered erroneously or based on a false positive, we will: (a) lift the suspension; (b) apply a good-will compensation credit top-up of appropriate size for any material disruption caused; and (c) apologise for the interruption.

13.2.3 Permanent Termination (For Cause, Without Refund of Balances)

We may, upon 15 calendar days' prior written notice (except where shorter or no notice is legally required), PERMANENTLY TERMINATE your account AND all associated access rights, sessions, and subscriptions, if:

• You are in material breach of these Terms (including the Acceptable Use Policy in Section 10) AND, if the breach is reasonably capable of remedy, you FAIL TO CURE THAT BREACH WITHIN THE 15-DAY NOTICE PERIOD.
• Exception 鈥?NO 15-DAY NOTICE, NO CURE OPPORTUNITY, IMMEDIATE PERMANENT TERMINATION PERMITTED 鈥?for the following categories of material breach because the harm they cause is irreversible, instantaneous, or involves mandatory legal-reporting obligations:
  1. Breach of Section 10.2(c) (CSAM / minor-safety sexualised content) 鈥?ZERO TOLERANCE, immediate termination + mandatory reporting;
  2. Breach of Section 10.2(d) (malware / phishing / exploit-kit / ATO tooling generation, distribution, or weaponisation);
  3. Breach of Section 10.3(a) (competitive model training, extraction, or distillation at scale 鈥?if confirmed with clear evidence);
  4. Breach of Section 7.6 (confirmed merchant-won chargeback for friendly fraud on a pattern basis);
  5. Three (3) uncontested valid DMCA / IP infringement notices under the Repeat Infringer Policy in Section 9.5;
  6. Any attempt to sell / transfer / broker credits or accounts in clear breach of Sections 4.1 or 10.2(g);
  7. Breach of Section 3.5 (sanctions ineligibility 鈥?you are a designated restricted party or resident of a comprehensively-sanctioned jurisdiction, discovered post-hoc).

Effect of Permanent Termination for Cause (under 13.2.3):

As stated previously in Sections 6.5 and 7.3:

ALL REMAINING UNUSED CREDIT BALANCES IN EVERY BUCKET (V3a included, V3b paid, V3b promotional, V3b manual grants) ARE IMMEDIATELY AND PERMANENTLY FORFEITED WITHOUT REFUND, CREDIT, ROLLOVER, OR COMPENSATION OF ANY KIND. No portion of any unused paid subscription fee is refunded, and no value is returned for any unused paid credit pack. We do this because forfeiture for cause is a contractual remedy for material breach 鈥?it is not a refund-eligible scenario.

13.2.4 Termination for Convenience (By You 鈥?Voluntary Account Deletion / Closure)

Subject always to the Right to Erasure in the Privacy Policy, you may close your account and terminate these Terms for convenience, at any time, for any reason or no reason, without fee, penalty, or cancellation charge, by: (a) sending a signed, confirmed erasure request from your registered email to privacy@imaginedance.io with subject line VOLUNTARY ACCOUNT ERASURE 鈥?[YOUR EMAIL]; and (b) completing any emailed confirmation-of-intent check we may send to prevent fraudulent account-deletion requests. Effect of Voluntary Closure is described in 6.5 (unused paid credit packs are refunded or forfeited at your option) and the Privacy Policy (data retention for 90 days then deleted).

13.3 Indemnification by YOU (Hold Harmless)

YOU AGREE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE IMAGINE DANCE PARTIES (EACH OF THEM, INDIVIDUALLY AND COLLECTIVELY) FROM AND AGAINST ANY AND ALL THIRD-PARTY CLAIMS, DEMANDS, CAUSES OF ACTION, PROCEEDINGS, REGULATORY INVESTIGATIONS, FINES, ORDERS, LOSSES, DAMAGES, COSTS, AND EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS' FEES, DISBURSEMENTS, EXPERT-WITNESS FEES, COURT COSTS, DISCOVERY COSTS, SETTLEMENT PAYMENTS, AND REGULATORY FINES) ARISING OUT OF, RESULTING FROM, OR RELATED, DIRECTLY OR INDIRECTLY, TO:

• (a) Your Use of the Service: Any use of the Service by you, your employees, your contractors, your agents, or anyone accessing the Service through your account, including any Inputs you submit, any Outputs you generate, publish, share, or distribute, and any act or omission by such persons that would be a breach of these Terms if done directly by you;
• (b) Breach of Terms / Policies: Any actual or alleged breach by you of these Terms, the Acceptable Use Policy (Section 10), the Privacy Policy, or any other policy, rule, or guideline referenced and incorporated by reference into these Terms;
• (c) IP / Publicity / Privacy / Defamation Infringement Claims: Any actual or alleged claim that YOUR Inputs, YOUR use of reference assets (including images, videos, audio, likenesses of individuals, logos, brand assets, or other copyrighted material YOU upload), YOUR edited or republished Outputs, YOUR publication of deepfake content, YOUR use of a voice clone, YOUR combination of an Output with other third-party assets, or YOUR conduct otherwise, infringes, misappropriates, or violates any copyright, trademark, service mark, trade dress, patent, trade secret, database right, right of publicity, right of privacy, moral right, or other right of any third party, or is defamatory, libelous, or otherwise tortious 鈥?including any claim under Section 9.5 (DMCA Takedown) that proceeds past Notice to a formal civil action;
• (d) CSAM / Criminal-Law Adjacent Conduct: Any actual or alleged criminal-law, minor-safety, or sanctions-law claim, investigation, or enforcement action against any Imagine Dance Party that arises from YOUR conduct (including any conduct under 10.2(c), 10.2(d), or 3.5);
• (e) Tax & Billing Compliance: Any actual or alleged failure by you to pay, report, remit, or account for any Taxes (income, VAT, GST, sales, use, withholding, services, digital-services, etc.) properly due in your jurisdiction in connection with amounts YOU receive from third parties for Outputs, or any misclassification by you of your own business's tax status leading to a claim against Imagine Dance by a revenue authority;
• (f) Regulatory & Product-Liability Claims from YOUR Downstream Publishing: Any actual or alleged regulatory claim, product-liability claim, consumer-protection claim, AI-Act non-compliance claim, election-misinformation complaint, aviation / FDA / medical-device / transport-safety claim, or any formal notice or fine from a competent authority, brought against any Imagine Dance Party by any third party (purchaser of your work, viewer, end-user, advertiser, regulator, platform, etc.) that arises from or relates to: (i) Outputs you produced using the Service, (ii) products, services, medical devices, or safety-critical workflows into which you incorporated those Outputs without independent human professional review, or (iii) your failure to make required disclosures, apply required labelling, obtain required licences, or undergo required conformity assessments in your downstream distribution.

Indemnification Procedure: If we become aware of a potential indemnifiable claim against an Imagine Dance Party, we will: (i) provide you with prompt written notice of the claim (to the extent legally permissible and consistent with defence strategy); (ii) give you the opportunity to assume the exclusive defence and settlement of the claim with counsel reasonably acceptable to us, at your sole cost and expense; and (iii) allow you to participate in the defence, at your own cost, with separate counsel if you so choose. If you fail to defend within a reasonable time after notice (15 business days), or if there exists a conflict of interest that would prevent the same counsel from representing both you and us, we may, without further notice of default, defend, compromise, settle, or otherwise dispose of the claim at your sole cost and expense, using counsel of our own reasonable selection. You may not settle, compromise, or consent to the entry of any judgment in any indemnified claim without our prior written consent (not to be unreasonably withheld, conditioned, or delayed).

---

14. Governing Law, Dispute Resolution, Class-Action Waiver, & Arbitration

14.1 Governing Law (Jurisdiction for This Contract)

Except as otherwise required by non-derogable mandatory consumer-protection law in your jurisdiction of residence (which prevails only to the minimum extent of the conflict), these Terms, their interpretation, their subject-matter, and any non-contractual obligations arising out of or in connection with them, are governed EXCLUSIVELY by the laws of SINGAPORE, without giving effect to any conflict-of-laws or choice-of-law rule or principle (including the UN Convention on Contracts for the International Sale of Goods 鈥?CISG 鈥?which is explicitly excluded in its entirety).

The "seat" or "legal place" of any arbitration or court proceedings commenced under this Section 14 (unless a mandatory local consumer-protection law requires that proceedings be brought where you reside, which right is preserved for consumers in 14.4) shall be Singapore.

14.2 Informal Dispute Resolution 鈥?Mandatory First Step, ALWAYS

Before you or Imagine Dance commences ANY formal court action, class action, arbitration, mediation, small-claims filing, regulatory complaint, ombudsman reference, or public review-platform complaint related in any way to these Terms, the Service, a billing dispute, a refund, an account action, an AI Output, or any other actual or potential dispute between you and Imagine Dance or any Imagine Dance Party (collectively, a "Dispute"), the party alleging grievance MUST FIRST submit a detailed written description of the Dispute to the other party via the following channels:

• If Imagine Dance is the aggrieved party: Written notice to your registered billing email address on file;
• If YOU are the aggrieved party: Written notice to legal@imaginedance.io, with subject line INFORMAL DISPUTE RESOLUTION NOTICE 鈥?[YOUR NAME] 鈥?[DATE] 鈥?[SHORT SUMMARY, max 20 words].

The Informal Notice must include: your full name, account email, a factual description of what went wrong (not just opinions or anger 鈥?concrete facts, dates, amounts, order IDs, URLs, screenshots), the specific provision of these Terms you allege was breached, and the precise remedy or relief you are requesting.

Following receipt of a complete Informal Notice, BOTH parties agree to use their good-faith, reasonable, best efforts to discuss the Dispute and attempt, through telephone call, video call, and / or email, to reach a consensual, fair, and proportionate resolution, for a cooling-off period of 30 CALENDAR DAYS from the date the Informal Notice is received.

This 30-day informal-resolution period is a CONDITION PRECEDENT to filing any formal proceeding of any kind; no formal claim may be filed, and no limitation period shall be deemed to have started running against a claimant, until these 30 days have elapsed or until the other party has unequivocally refused in writing to participate in informal resolution (whichever comes first). Nothing in this clause prevents a party from seeking interim, conservatory, or injunctive relief in a court of competent jurisdiction during the 30-day window where necessary to preserve evidence or prevent imminent irreparable harm.

14.3 Small-Claims Court Opt-In (If Eligible)

If, at the end of the 30-day Informal Resolution period, the Dispute has NOT been resolved and the Dispute qualifies to be brought in the small-claims division (or equivalent low-value, simplified, no-lawyer-required court) of the country / state / province in which you reside as a consumer, with the aggregate amount claimed not exceeding the jurisdictional small-court limit at the time filing 鈥?then either party may elect, at their option, to resolve the Dispute exclusively in that small-claims court, sitting in the county / province / region nearest to your place of residence (if you are the consumer) or Singapore (if Imagine Dance files against a business user). Small-claims election overrides the Arbitration requirement in 14.4, but does NOT override the Class-Action Waiver in 14.5.

14.4 Binding Individual Arbitration (Default 鈥?If No Small-Claims Election)

EXCEPT where: (a) the 30-day informal resolution succeeded; (b) a party validly elects small-claims court under 14.3; or (c) a MANDATORY NON-DEROGABLE CONSUMER-PROTECTION LAW IN YOUR JURISDICTION OF RESIDENCE REQUIRES THAT A DISPUTE BE BROUGHT BEFORE YOUR LOCAL COURTS (and you expressly assert that right in writing within the 14.2 Informal Notice, identifying the specific statutory provision you rely on), then:

ANY AND ALL DISPUTES BETWEEN YOU AND IMAGINE DANCE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE, SHALL, AT THE EXCLUSIVE OPTION OF EITHER PARTY, BE FINALLY RESOLVED BY BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY THE SINGAPORE INTERNATIONAL ARBITRATION CENTRE (SIAC), IN ACCORDANCE WITH THE SIAC ARBITRATION RULES IN FORCE AT THE TIME THE ARBITRATION NOTICE IS FILED, WHICH SIAC RULES ARE DEEMED INCORPORATED BY REFERENCE INTO THIS CLAUSE.

Arbitration details:

• Seat: Singapore (consistent with 14.1);
• Number of arbitrators: Sole arbitrator, unless the aggregate amount in dispute (including interest and costs claimed) exceeds SGD 1,000,000 (approximately USD 750,000), in which case a three-member tribunal (each party appoints one, co-arbitrators appoint chair);
• Language: English;
• Governing law of the arbitration agreement and of the arbitration proceedings: The Arbitration Act of Singapore (Chapter 10, 2002 Revised Edition), as modified by the SIAC Rules;
• Form of Award: Written, reasoned award unless both parties agree otherwise;
• Costs: Following the SIAC default rule 鈥?the unsuccessful party shall, in principle, bear the costs of the arbitration, unless the tribunal, in light of all the circumstances of the case, thinks it reasonable to apportion such costs between the parties;
• Remedies: The arbitral tribunal may grant any remedy or relief that a court of law could order, including specific performance, declaratory relief, injunctive relief, monetary damages, and interest, but ONLY in favour of the individual claimant seeking relief and only to the extent necessary to provide remedy for that individual's own claim 鈥?NO CLASS, REPRESENTATIVE, OR NON-INDIVIDUAL RELIEF MAY BE GRANTED (consistent with 14.5).
• Appeals: The award shall be final and binding on both parties. Enforcement of the award may be had in any court having jurisdiction over the parties or their assets, including under the New York Convention 1958 on the Recognition and Enforcement of Foreign Arbitral Awards.

Important for EU / UK / Norway / Iceland / Liechtenstein CONSUMERS only (Article 6(2) Rome I, Regulation (EU) 2017/2394 ADR, UK Consumer Rights Act 2015): The above arbitration clause does NOT require you to submit a Dispute to arbitration if you do NOT wish to. As a consumer resident in those jurisdictions you retain the right to refer Disputes to: (a) the courts of the Member State of your habitual residence (if that court would otherwise have jurisdiction under Regulation (EU) 1215/2012 Brussels Ia); (b) the UK county court / Sheriff Court of Scotland / County Court of Northern Ireland (as applicable); or (c) an approved Alternative Dispute Resolution (ADR) entity listed in the EU ADR register or the UK Ministry of Justice ADR register. Nothing in these Terms is intended to restrict your access to out-of-court ADR, ODR (the EU Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr), or consumer-protection enforcement agencies in your country of residence.

14.5 Class-Action, Collective Action, & Representative Proceeding WAIVER

READ THIS CLAUSE CAREFULLY 鈥?IT MATERIALLY AFFECTS YOUR RIGHTS. IT AFFECTS HOW DISPUTES BETWEEN YOU AND IMAGINE DANCE CAN BE BROUGHT. IT SURVIVES TERMINATION AND ANY AMENDMENT TO THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY NON-DEROGABLE APPLICABLE LAW (SPECIFICALLY INCLUDING 鈥?BUT ONLY TO THE EXTENT NOT MANDATORILY PROHIBITED FOR CONSUMERS BY SECTION 14.4 OF THE EU CONSUMER RIGHTS DIRECTIVE, THE UK CONSUMER RIGHTS ACT 2015, OR EQUIVALENT AUSTRALIAN / NZ / CANADIAN / BRAZILIAN CONSUMER CLASS-ACTION STATUTES THAT CANNOT BE WAIVED BY CONTRACT 鈥?in which case, the prohibition applies to you only to the extent it is legally permissible), BOTH YOU AND IMAGINE DANCE AGREE THAT:

1. ANY DISPUTE RESOLUTION PROCEEDING, WHETHER IN COURT, IN ARBITRATION, IN OMBUDSMAN PROCEEDINGS, IN SMALL CLAIMS, OR OTHERWISE, SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS-WIDE, COLLECTIVE, REPRESENTATIVE, CONSOLIDATED, MULTI-PLAINTIFF, OR CLASS-ACTION BASIS;
2. NEITHER YOU NOR IMAGINE DANCE SHALL BE ENTITLED TO JOIN OR CONSOLIDATE DISPUTES OF OR BY OTHER INDIVIDUALS OR ENTITIES (E.G., OTHER CUSTOMERS), OR TO PARTICIPATE AS A NAMED CLASS REPRESENTATIVE, CLASS MEMBER, OR PRIVATE ATTORNEY GENERAL, IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, CONSOLIDATED, OR ATTORNEY-GENERAL-LED PROCEEDING CONDUCTED AGAINST OR ON BEHALF OF THE OTHER PARTY;
3. NO ARBITRATOR, JUDGE, TRIBUNAL, OMBUDSMAN, OR REGULATOR SHALL HAVE THE POWER OR AUTHORITY TO: (i) CONSOLIDATE MORE THAN ONE PERSON'S OR ENTITY'S CLAIMS; (ii) ENTERTAIN ANY FORM OF CLASS, REPRESENTATIVE, COLLECTIVE, OR AGGREGATED PROCEEDING; OR (iii) AWARD INJUNCTIVE, DECLARATORY, OR MONETARY RELIEF THAT BENEFITS ANY PERSON OR ENTITY WHO IS NOT A NAMED PARTY TO THE PROCEEDING;
4. IF ANY PORTION OF THIS CLASS-ACTION WAIVER IS FOUND, FOR ANY REASON, TO BE UNENFORCEABLE OR INVALID AS TO ANY PARTICULAR CLAIM, PROCEEDING, PARTY, OR REMEDY 鈥?AS A RESULT OF STATUTE, REGULATION, JUDICIAL PRECEDENT, ARBITRAL AWARD, OR OTHERWISE 鈥?THEN: (a) THAT UNENFORCEABLE PORTION SHALL BE SEVERED FROM THESE TERMS; (b) THE SEVERED PORTION SHALL BE INTERPRETED CONSISTENT WITH APPLICABLE LAW AS CLOSELY AS POSSIBLE TO THE ORIGINAL INTENT EXPRESSED IN THIS CLAUSE; AND (c) THE REMAINDER OF THIS CLASS-ACTION WAIVER (AND ALL OF ITS APPLICATION TO ALL OTHER CLAIMS, PROCEEDINGS, PARTIES, AND REMEDIES FOR WHICH IT IS FOUND ENFORCEABLE) SHALL REMAIN IN FULL FORCE AND EFFECT.

For clarity, this Class-Action Waiver does NOT prohibit you from: (x) reporting a concern to a competent public regulator, data-protection authority, or consumer-protection ombudsman (your right to do so under statute is preserved); or (y) participating in a class action or representative action brought DIRECTLY BY A REGULATOR OR BY A DESIGNATED PUBLIC ENFORCEMENT BODY (e.g., FTC, CMA, DG Justice, ACCC, CADE, NCMEC) 鈥?only private attorney-general-style private class actions and opt-out collective arbitrations are waived.

---

15. General Provisions (The "Boilerplate" That Matters)

15.1 Electronic Communications & Consent

By creating an account, providing an email address, signing in via Google OAuth or email and password, subscribing, purchasing credits, or otherwise using the Service, you consent to receive electronic communications from us, from Waffo Pancake, and from Cloudflare / Kie AI strictly as sub-processors, in relation to these Terms, your account, billing, security, AI-job completion, policy updates, and essential service matters 鈥?to the email address you registered. These communications may include: billing receipts, subscription reminders, dunning notices, security alerts, breach notifications, policy / ToS / Privacy Policy change announcements, AI-job-failed notifications, ticket replies, service-incident announcements, and account-verification / account-deletion confirmations.

You agree that any notice, agreement, disclosure, or other communication that we send you electronically satisfies any legal communication requirement, including that such communication be in writing, and that a printed copy of an electronic communication is admissible in judicial, administrative, and arbitration proceedings to the same extent and subject to the same conditions as other business documentary records originally generated and maintained in printed form.

You may NOT opt out of essential-service electronic communications (billing, security, legal, policy, breach, account status). You may opt out of any future non-essential marketing communications only if and when they are separately offered, per Section 9 of the Privacy Policy.

15.2 Changes to the Terms & Notice Procedure

We reserve the right to update, modify, amend, supplement, or replace these Terms at any time, from time to time, in our sole discretion, to reflect: (a) changes in applicable law, regulation, card-network policy, supervisory guidance, or AI-regulation requirements; (b) changes to the billing model, features, pricing tiers, refund policy, AUP, or technical design of the Service; (c) addition or removal of a model provider, sub-processor, or storage provider; (d) corporate transactions (merger, acquisition, asset sale, rebranding); or (e) clarification, typographical correction, or improved drafting that does not materially reduce your rights.

Notice of changes will be provided as follows:

• Material changes (defined as changes that: reduce the scope of refunds, expand your indemnification obligations, add new AUP prohibitions that could lead to forfeiture, reduce liability caps, change governing law or dispute-resolution venue, or materially restrict a substantive right you previously had): We will provide a minimum of 14 CALENDAR DAYS' PRIOR ADVANCE NOTICE before the "Effective Date" of the revised Terms, through a combination of: (a) a prominent in-app banner that must be clicked-through on next sign-in; and (b) an email to your registered billing contact address with a summary of the key changes and a link to the full updated Terms.
• Non-material changes (typos, formatting, updated contact details, new sub-processor address, new model added, legal-clause clarification that does not change substance): Updated "Effective Date" and new Terms text posted at https://imaginedance.io/terms-of-service, with no separate email. We recommend you review this page periodically.

Your continued use of the Service on or after the posted Effective Date of the revised Terms constitutes your irrevocable binding acceptance of those revised Terms, whether or not you clicked the in-app banner or opened the email. If you do NOT agree to a proposed material amendment, your sole and exclusive remedy before the Effective Date is: (i) cancel any active Subscription per 5.6 so you are not charged for a subsequent renewal under the new Terms; (ii) stop using the Service; and, if you wish, (iii) request voluntary account erasure per 13.2.4.

15.3 Severability

If any single provision, sentence, phrase, sub-clause, clause, or Section of these Terms is held by a court, arbitrator, regulatory body, or tribunal of competent jurisdiction to be invalid, illegal, void, voidable, unconscionable, or unenforceable under any applicable law or rule:

• First step 鈥?Modification / Blue-Pencilling: The holding court, arbitrator, or decision-maker shall, to the maximum extent permitted, modify or blue-pencil that provision so as to render it valid, legal, and enforceable, while preserving as closely as possible the original commercial intent, allocation of risk, benefit of the bargain, and purpose of the original provision 鈥?for example, by narrowing its scope, reading down a limitation-of-liability cap or class-action waiver only as far as strictly required, or reducing a contractual remedy period only to the minimum mandatory length, instead of striking it entirely.
• Second step 鈥?Severance if modification impossible: ONLY IF, after good-faith blue-pencilling, the provision still cannot be rendered valid and enforceable in any reduced form, shall that provision be SEVERED and deleted from these Terms.
• Survival of the remainder: In either the first-step or second-step case, ALL OF THE REMAINING PROVISIONS, SENTENCES, PHRASES, SECTIONS, AND CLAUSES OF THESE TERMS SHALL REMAIN IN FULL, UNIMPAIRED, VALID, LEGAL, AND ENFORCEABLE FORCE AND EFFECT, unaffected by the invalidity, and the parties shall be bound as if the invalid portion had never been included or had been amended appropriately at the time of signing. The parties confirm that they would have entered into these Terms even without the invalid or unenforceable provision, and that the remainder of the agreement reflects their true, continuing intent.

15.4 No Waiver; No Single Instance Creates a "Course of Dealing"

No failure, delay, forbearance, or omission by either party to exercise any right, power, privilege, or remedy conferred by these Terms, by law, or in equity, and no single or repeated instance of a party granting you: (a) an extra grace period, (b) a goodwill refund outside Section 7, (c) a late extension, (d) a manual credit top-up or promotional credit grant, (e) a lenient warning instead of a permanent ban, (f) a feature enabled early, or (g) any other one-off or repeated discretionary act of kindness or flexibility 鈥?shall:

• operate as a waiver of that or any other right, power, privilege, or remedy;
• create a binding custom, practice, "course of dealing," "course of performance," or estoppel that obliges either party to repeat, continue, or extend that discretion in the future, with respect to you or any other user;
• constitute a modification of these Terms unless it is recorded in a written document signed by an authorised representative of Imagine Dance (email from support / billing / legal staff is sufficient if explicitly labelled "AMENDMENT TO TERMS 鈥?[number/date]" and countersigned by both parties).

Any waiver by either party of any breach of these Terms shall not be construed as a continuing waiver or as a waiver of any subsequent breach of the same or any other provision.

15.5 Assignment; Change of Control; Subcontracting

Assignment by YOU

You may NOT, directly or indirectly, by operation of law, merger, change of control, sale of assets, or otherwise: assign, novate, transfer, charge, pledge, declare a trust over, subcontract, or purport to dispose of any of your rights, benefits, obligations, or liabilities under these Terms, in whole or in part, without our PRIOR EXPLICIT WRITTEN CONSENT (to be requested from legal@imaginedance.io and granted or withheld in our sole absolute discretion, with or without conditions). Any purported assignment in breach of this prohibition is void ab initio and of no legal effect.

Assignment by Imagine Dance; Change of Control; Subcontracting

We MAY, AT ANY TIME, WITHOUT YOUR CONSENT (but we will provide 30 days' prior email notice if the assignment materially affects the nature or location of your personal data processing):

• Assign, novate, transfer, charge, or dispose of any or all of our rights, benefits, obligations, and liabilities under these Terms, in whole or in part, to any affiliate, successor, parent company, subsidiary, or to any acquirer of all or substantially all of our business or assets, or as part of a corporate reorganisation, restructuring, merger, consolidation, spin-off, or financing transaction;
• Subcontract, delegate, or outsource the performance of any or all of our obligations under these Terms to any reputable, qualified third-party sub-processor or subcontractor of our choice (including Cloudflare, Waffo Pancake, Kie AI, Resend, Microsoft Clarity, and any future named providers), PROVIDED ALWAYS that: (a) we remain primarily liable to you for the due and proper performance of the subcontracted obligation; (b) the sub-processor is bound by written obligations of confidentiality, data protection, and security materially no less protective than those in these Terms and the Privacy Policy; and (c) where the sub-contract involves processing of your personal data, we update sub-processor lists in the Privacy Policy as required by applicable GDPR / UK GDPR data-protection law.

15.6 Relationships; No Agency; No Partnership; No Joint Venture

Nothing in these Terms, and no conduct or course of dealing between the parties, shall be construed to create, establish, or evidence any partnership, joint venture, franchise, agency, distributorship, employment relationship, fiduciary relationship, or joint enterprise between you and Imagine Dance, or between you and any Imagine Dance Party. We are an independent contractor with respect to your use of the Service. Neither party has, and neither shall represent itself as having, any authority or power to bind, contract for, create any liability on behalf of, or act as an agent for, the other, or to pledge the credit of the other.

You are solely responsible for reporting, accounting for, and paying any and all Taxes, duties, and social-security / labour-law contributions applicable to any income, revenue, or remuneration you generate from your own independent commercial exploitation of Outputs produced using the Service 鈥?not us.

15.7 Force Majeure (Events Outside Our Reasonable Control)

Neither party shall be liable to the other, nor be deemed in breach of or default under these Terms, for any failure or delay in performing, or inability to perform, any obligation under these Terms (other than any obligation to pay money when due 鈥?e.g., subscription price, credit pack purchase price, indemnification amount 鈥?which is never excused by force majeure), to the extent and for so long as that failure or delay is caused, directly or indirectly, by one or more events, circumstances, or causes that are unforeseeable (or, if foreseeable, unavoidable), beyond the reasonable control of, and not due to the fault or negligence of, the affected party, including (without limitation):

• Acts of God & Nature: earthquake, tsunami, volcanic eruption, wildfire, extreme flooding, cyclone, hurricane, typhoon, tornado, lightning strike, drought, heat dome causing grid failure, solar flare or radiation storm causing satellite and fibre cut;
• Public-health emergencies: pandemic, epidemic, monkeypox-class outbreak, quarantine, travel bans, mandated facility closures (COVID-19 and similar events are covered);
• War & Political Events: declared or undeclared war, armed conflict, invasion, civil war, rebellion, revolution, insurrection, riot, civil commotion, terrorist attack (including cyber 9/11-class state-level attack on global infrastructure), sanctions imposition, expropriation, nationalisation, embargo, blockade, government-mandated shutdown or internet blackout;
• Infrastructure failures outside our direct operational control: global sub-sea cable cuts, tier-1 Internet backbone routing meltdowns, country-wide power grid collapses lasting >48h, coordinated multi-vector DDoS attacks of such unprecedented scale that even Cloudflare's scrubbing capacity is overwhelmed for >72 consecutive hours, Google global OAuth outage >48h, Cloudflare regional control-plane outage >72h, or a complete, sustained multi-day outage of the Kie AI inference platform;
• Labour disputes: general strike, industry-wide work stoppage, national transport strike, port shutdown, that prevents the physical or organisational delivery of services for >72 consecutive hours;
• Changes in law with immediate effect: new statute, regulation, or order from a competent authority that makes continued lawful performance of the Service materially impossible without a >30-day engineering and compliance rewrite.

Procedure on Force Majeure: The affected party shall: (a) notify the other party in writing as soon as reasonably practicable (within 72 hours of becoming aware) of the force majeure event, its nature, anticipated duration, and which obligations are affected; (b) use reasonable commercial efforts to mitigate the effects of the force majeure event and resume performance as soon as possible; and (c) notify the other party promptly once the force majeure event ceases.

If a force majeure event continues UNINTERRUPTED for more than 90 CONSECUTIVE CALENDAR DAYS and it becomes clear that the Service cannot be restored in a form reasonably comparable to what existed prior to the event, then either party may, by 14 days' written notice to the other, terminate these Terms and any outstanding Subscription (with a pro-rata cash refund from the termination date to the end of the then-current paid subscription period, plus refund of the pro-rata unused portion of any fully-paid, still-valid, unexpired, Case-C-qualifying V3b credit packs under the 7.2.3 formula). Termination under this Force Majeure clause is without liability on either party, except for accrued rights, final payments already due, and confidentiality / indemnification / data-deletion obligations which survive.

15.8 Entire Agreement; Order of Precedence; Headings

These Terms, together with the Privacy Policy (https://imaginedance.io/privacy-policy), any order confirmation issued to you by Waffo Pancake, any Enterprise / Business / Reseller Addendum signed by both parties, any DPA signed by both parties, any Beta Terms presented separately to you at opt-in, and any other document expressly referenced and incorporated by written amendment, constitute the entire and exclusive agreement between you and Imagine Dance with respect to the subject matter hereof, and supersede and replace any and all prior or contemporaneous oral or written agreements, understandings, representations, promises, proposals, term sheets, LOIs, MOUs, marketing brochures, statements, course of dealing, or other communications, whether made by sales staff, customer support, public website copy, social media posts, pricing pages, or otherwise, relating to the same subject matter.

In the event of an unavoidable, irreconcilable conflict or inconsistency between the documents in the entire agreement, the following descending order of precedence shall apply (higher-numbered item prevails over lower):

1. A signed, written, date-stamped Enterprise / Business / Reseller / DPA Addendum between you and Imagine Dance;
2. A specific Beta Terms document you explicitly opted into for a labelled Beta Feature;
3. The Waffo Pancake Merchant-of-Record Order Confirmation for the specific Subscription / Credit Pack transaction (on purely billing matters: amount, currency, taxes, billing cadence, card brand, descriptor);
4. These Terms of Service;
5. The Privacy Policy (on purely personal-data-processing, retention, DSAR, and sub-processor matters 鈥?where the ToS also speaks on those matters, the Privacy Policy prevails on narrow data-protection-law interpretation; the ToS prevails on remedies, liability, and indemnification).

Headings: All Section, Clause, and bold sub-paragraph headings contained in these Terms are inserted for convenience of reference only and are not intended to be part of, to affect the meaning, construction, interpretation, legal weight, or enforceability of, or to be deemed to modify or qualify, any provision hereof. In case of any ambiguity or conflict between a heading and the body text beneath it, the body text alone shall govern.

15.9 Notices; How to Send Legal Documents to Imagine Dance

Any formal legal notice, demand, request, document, correspondence, or process (collectively, "Notice") required or permitted to be given under these Terms shall be in writing in the English language and shall be deemed duly given and received (a) on the date of personal delivery; (b) when sent by registered or certified mail, return receipt requested, postage prepaid (received, 3 business days after mailing); or (c) when sent by email with delivery and read receipts requested AND separately by internationally recognised courier (e.g., DHL Express / FedEx Priority) 鈥?received, 1 business day after confirmed courier delivery OR 24 hours after the read-receipt confirmation, whichever is earlier.

For the avoidance of doubt: informal support tickets, casual Discord / social-media DMs, public forum posts, LinkedIn messages, and comments on review websites are NOT valid legal Notices under this Section 鈥?use the addresses below only.

Notices to Imagine Dance (legal, contract, formal):

Imagine Dance
Attn: Legal Department / Contract Administration
Email (required, fastest): legal@imaginedance.io
Courier address (if sending hard copy): please request current mailing address by email first; we operate primarily as a cloud-native, distributed, no-physical-office business and will provide the most appropriate registered-agent / mailing address at time of request.

Notices to YOU, the Customer: we will send formal legal Notices exclusively to the email address you registered as primary billing contact on your account. It is your responsibility to keep that email address up-to-date via your Settings 鈫?Profile page. A Notice sent by us to that email address by registered email with read receipt is deemed received 24 hours after the read-receipt confirmation timestamp, regardless of whether you actually open or read it (except in cases of proven delivery failure due to our own typographical error).

15.10 Limitations Period (Statute of Limitations Shorter than Default, to the Extent Permitted)

To the maximum extent not prohibited by non-derogable mandatory local law (e.g., EU consumer limitation periods cannot be shortened below the statutory minimum for consumers), any cause of action, claim, counterclaim, arbitration demand, or right arising out of or related to these Terms, the Service, a billing transaction, an account action, or a Dispute, whether in contract, tort, or statute, must be commenced (filed with the appropriate court, arbitrator, SIAC, ombudsman, or regulator) within ONE (1) YEAR after the later of: (a) the date the cause of action accrued (i.e., the date the breach, damage, or act occurred or was discovered with reasonable diligence); or (b) the expiration of the 30-day Informal Dispute Resolution waiting period in Section 14.2.

After the expiration of this 1-year period, neither party may bring, and each party irrevocably waives the right to bring, any such cause of action, claim, counterclaim, or demand (other than a claim for indemnification under Section 13.3 brought by a third-party within an underlying action, which has its own procedural timetable based on that third-party's filing). This clause does not apply to: (i) Imagine Dance's claims for unpaid fees, past-due balances, or fraud; (ii) claims that are exempt from limitation-period shortening under applicable consumer-protection legislation.

15.11 Survival

The following clauses, and all rights and obligations thereunder, expressly survive any expiration, termination, cancellation, withdrawal, deactivation, or completion of performance under these Terms for the maximum period permitted by applicable law, or for so long as is necessary to give them their intended effect (whichever is longer): Sections 7 (Refund Policy 鈥?only the sub-sections relating to already-accrued rights and non-refundable items), 9 (IP, Input Licence, and Output Ownership 鈥?only the post-termination surviving licences and accrued ownership), 11 (Payment Card Handling & Retention post-cancellation), 12 (Disclaimers), 13 (Limitation of Liability, Termination Surviving Effects, and Indemnification 鈥?entire Section), 14 (Governing Law, Dispute Resolution, Class-Action Waiver, Arbitration 鈥?entire Section), and 15.1 (Electronic Consent with respect to already-sent communications), 15.2 (Changes 鈥?with respect to already posted revisions), 15.3 (Severability), 15.4 (No Waiver), 15.5 (Assignment / Subcontracting 鈥?only completed assignments and subcontracting DPAs), 15.6 (Relationships), 15.7 (Force Majeure 鈥?post-90d termination refund and surviving confidentiality), 15.8 (Entire Agreement & Headings), 15.9 (Notices 鈥?pending Notice procedure), 15.10 (Limitations Period), and 15.11 (this Survival clause itself). In addition, all accrued payment obligations (already-due subscription fees, unpaid balances, valid refunds already approved, indemnification payment obligations triggered pre-termination, and any Taxes accrued but not yet remitted) survive until satisfied in full.

---

16. Contact Information for These Terms

If you have any questions, comments, complaints, DSARs, billing enquiries, legal notices, freedom-of-information requests, or concerns about these Terms of Service, the Acceptable Use Policy, or their interpretation, application, or enforcement, please contact us using the following channels:

| Department | Email | Purpose | |---|---|---| | General / Platform Support | support@imaginedance.io | Help with using the platform, logging in, AI job status, dashboard bugs, feature requests | | Billing / Subscriptions / Invoices | billing@imaginedance.io | Invoice requests, billing descriptor questions, tax ID / VAT ID updates, payment-method changes, grace-period questions | | Refunds (exclusive first point of contact) | refunds@imaginedance.io | All formal refund applications under Section 7 鈥?use the subject-line format in 7.4 | | Privacy / DSARs / Data Protection | privacy@imaginedance.io | All Data Subject Access Requests, Right to Erasure, DPA questions, sub-processor lists, cookie questions, breach reports 鈥?per the Privacy Policy | | Security / Vulnerability Disclosure / Incident Reports | security@imaginedance.io | Zero-day vulnerabilities, SSRF bypasses, XSS, account-compromise reports, credential leaks, CSAM reports, DDoS attacks; PGP key available on request | | DMCA / Copyright / IP Takedown & Counter-notices | dmca@imaginedance.io | All notices and counter-notifications under the Repeat Infringer & DMCA-style Takedown Policy in Section 9.5 | | Legal / Contract / Arbitration / Formal Notices / Terms Interpretation | legal@imaginedance.io | Formal legal correspondence, contract amendments, arbitration notices, subpoena / law-enforcement requests, enterprise addendum enquiries, or any question about the interpretation of these Terms themselves | | Sales / Enterprise / Volume Pricing / Custom SLAs / Reseller | sales@imaginedance.io | Multi-seat team pricing, dedicated on-prem / VPC-style deployments (if later offered), SLA add-ons, custom credit denominations, signed reseller agreements | | Academic / Non-commercial Research Collaboration | research@imaginedance.io | Formal limited-scope research MOU enquiries under the AUP 10.3(b) carve-out |

---

BY SIGNING IN TO YOUR ACCOUNT, SUBSCRIBING TO A PAID PLAN, PURCHASING A CREDIT PACK, CLICKING "GENERATE", OR OTHERWISE USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, HAD THE OPPORTUNITY TO SEEK INDEPENDENT LEGAL ADVICE ON IF YOU WISHED, AND UNCONDITIONALLY AGREE TO EVERY SINGLE PROVISION OF THESE TERMS OF SERVICE 鈥?INCLUDING THE CLASS ACTION WAIVER IN SECTION 14.5, THE ARBITRATION AGREEMENT IN SECTION 14.4, THE LIABILITY CAP IN SECTION 13.1, THE BILLING AUTHORISATION IN SECTION 5.2, AND THE AI DISCLAIMER IN SECTION 12.2.

Thank you for using Imagine Dance. May your generations be beautiful, creative, and lawful.

Last Updated: September 25, 2026 路 Version 1.0 (V3 Hybrid 鈥?Subscription + Credits) Imagine Dance 路 https://imaginedance.io 路 https://www.imaginedance.io